Screenshots of completed projects

[carolineleroux]

Hello, does anyone know where I can find screenshots of completed projects? I looked everywhere and I can't find them anywhere. 

Thanks for your help!

[petra_r]

What do you mean? The work diary screenshots? You can no longer access them after the contract is closed.

[carolineleroux]

Thank you Petra. I'm quite confused as Upwork is asking me for screenshots taken during the project as they have concerns about the contract but I'm not sure how to provide them if I can't access them!

[orangedezyn]

If you were working on a hourly project then you have to track your work using the upwork time tracker, so it will automatically take screenshots while you work

[carolineleroux]

Thanks Muhammed, loads of screenshots were indeed taken during the project but it seems I can't access them anymore as the project is completed. 

[petra_r]

You can take screenshots of conversations with the client (although Upwork already has access to all communications in the message threads.)

If you had no communications with the client outside of Upwork just tell Upwork so.

[BojanS]

Hi Caroline,

We'll have one of our agents reach out to you via your existing support ticket and further clarify their request. 

Thank you for reaching out to us.