Security Question failed attempts

[f0eba142]

Hi,

I need help to reset my security password because it kept on sending me email that I already have several failed attempts.

Please let me know what to do. I contacted the support but I have not yet received any response how to reset it specifically with the problem I am encountering.

[luiggi_rosado]

Hi Joan Mae,

I'm sorry to hear you're having trouble with this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[deivigj]

Hello upwork!

I am having the same issue as joan please i need some help if one of the agents can help me and check my account because i can not access my payments without the security question and i also can not anymore reset it because of the same email that has been also sent to Joan. Thank you!

[luiggi_rosado]

Hi Deivi,

I'm sorry to hear you're also having trouble with this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[1ca790da]

Im having the same issue....and the thing is I cant set my payment method because of this.... Im  new to upwork and I just recently got my first client and now cant process the payment. Thank You in advance .

[egaruth]

Hi Maurin,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.