I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you via a support ticket to assist you further with your verification process. Please consider following up on the ticket so that our team can assist you further. You can access your ticket on this page.
I'm trying to verify my identity and have successfully completed the ID verification but I get 'technical problems' error when I try to take a selfie. Have just cleaned browser cache and cookies but the problem persists.
Hi All. Same problem here. ID verification is OK but when I'm trying to complete Photo ID verification I get "technical problem" issue. I tried several browsers, another laptop, clearing browser cache - no effect. I would appreciate any help. Thanks.
Sure, here it is. I also tried to use mobile camera with the same result. The odd thing is that in mobile camera my face is appearing in the mentioned oval for a second but then this error appears anyway.
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