Send request payment issue

[addvray]

Hi,
I have send requset to client before 14 days ago. I have not receive 2 milestone amount today.

Best,
Muhammad

[759e32fa]

Hi Muhammad,

Thank you for reaching out to us. Could you please provide the contract ID number for the contract so we can check for you?

[addvray]

Hi Annie,

Contract ID

30858501
Please check it thanks you

[addvray]

Hi Annie,

Contract ID 30858501

Please check it thanks you

[NikolaS]

Hi Muhammad,

Thank you for following up. We will look into this further and will get back to you once we have more information. 

[AveryO]

Hi Muhammad, 

I checked and can confirm that the payment has already been processed to your account. At the end of the review period, the milestone should be released within 24 hours of the 14th day. In the future, I recommend waiting up to 24 hours for the money to be processed. If, after 24 hours, the milestone is not automatically processed to your account, you can reach out to us or directly to the Customer Support Team so that it can be investigated further.