Sharing Contact information with a client.

[animationdog]

Hi,

Can I share my contact information with my client? I know I can't have it as part of my profile. But, I'm not sure of all the rules and if it is ok to share this info after I start on a contract.

Thanks,

Jason

[prestonhunter · Accepted solution]

Jason:

Upwork has no rules against sharing contact information with clients.

Most successful freelancers DO share additional contact information with clients - such as an email address.

But we do so thoughtfully... and in a controlled way.

If you have more specific questions, just ask.

[animationdog]

Thanks Preston!

[davidtrybalski]

Hey Preston, I have a question for you. Is it allowed to share my email address with clients when they ask in chat before the contract started?

I recently received a few requests to share my email address for the Google meet or Zoom call.

Please let me know.

Thank you!

- David

[rverang]

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David T wrote:

Hey Preston, I have a question for you. Is it allowed to share my email address with clients when they ask in chat before the contract started?

I recently received a few requests to share my email address for the Google meet or Zoom call.

Please let me know.

Thank you!

- David

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This is now not allowed and is a violation of Upwork's TOS.

All communication before a contract is in place should take place on Upwork.

You may read it here:
https://www.upwork.com/legal#Communicatingthrough

[9b660019]

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David T wrote:

Is it allowed to share my email address with clients when they ask in chat before the contract started?

I recently received a few requests to share my email address for the Google meet or Zoom call.

---

Not anymore. As of a few days ago, Upwork rolled out a new terms of service change that prohibits communication outside of Upwork unless and until a contract is offered and accepted.

Once you have been hired and have an active contract, you can communicate with the client through whatever means you and client agree upon.