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Sharing contact information with a client



I’m having dubts regarding when it's permissible to share personal information, like email or phone number, with a client.


I received a message from the Upwork Trust and Safety Team stating that "Upwork strictly prohibits sharing personal contact info (phone numbers, email addresses, social media handles) before finalizing a contract." However, on the support website, it states that it's against the Terms of Service to share contact information before a contract starts.


Isn’t this contradictory? Can freelancers share contact information with a client after the contract has started, or is this only allowed after the contract is completed?




Community Member

you can only share your personal information when the contract is started and it is good to be awre of the type of client you are working with just to be safe

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