Re: Sheer wastage of Connects

Valeria K · Aug 17, 2015 09:22:39 AM

Hi All,

I would like to confirm that a job is closed automatically if there is no activity for more than 30 days. The client is notified if a job is about to expire and they can choose to keep it open by updating or editing it. Connects are returned if a job is cancelled either by Upwork or the client. Connects used to apply to a job that expired will not be returned because by the time it expires, it will be a new cycle and freelancers' connects will be refreshed anyways.

Additionally, note that we do conduct clients' performance reviews and the Hire Rate is one of the most important metrics we consider.

~ Valeria

Stephen R · Aug 17, 2015 09:29:45 AM

Thank you Val.

Can you tell us what the Average hire rate is?

the Hire Rate is one of the most important metrics we consider.

1 in 30 jobs?

Thank you.

Douglas Michael M · Aug 17, 2015 03:43:00 PM

Stephen,

I hope you have noted the distinction between canceled and expired in Valeria's note.

Best,
Michael

Suzanne N · Aug 17, 2015 04:15:38 PM

@Douglas Michael M wrote:
Stephen,

I hope you have noted the distinction between canceled and expired in Valeria's note.

Best,
Michael

Michael,

Thank you, this was the point I was trying to get across. I know I get a bit long winded

Stephen R · Aug 17, 2015 06:47:50 PM

I hope you have noted the distinction between canceled and expired in Valeria's note.

I hope i do but could you please explain? Am I missing something?

Expired jobs will be returned most likely in another connects cycle?

Canceled jobs return connects right away?

Thank you

Fergus M · Aug 17, 2015 07:03:32 PM

"Expired jobs will be returned most likely in another connects cycle?"

The connects used on expired jobs won't be returned at all.

If liberty means anything at all, it means the right to tell people what they do not want to hear.― George Orwell

Suzanne N · Aug 17, 2015 07:30:23 PM

@Stephen R wrote:
I hope you have noted the distinction between canceled and expired in Valeria's note.

I hope i do but could you please explain? Am I missing something?
Expired jobs will be returned most likely in another connects cycle?
Canceled jobs return connects right away?

Thank you

Connects used to apply to a job that expired will not be returned because by the time it expires, it will be a new cycle and freelancers' connects will be refreshed anyways.