Should I bill when I have to redo the work because of a technical problem?

[leam-sk]

Help! I had a technical problem with the file I was modifying for a client and lost 1.30 hour of work... Should I bill them when I redo the work? A part of it? not at all?

I think the problem came from their file.

Thanks!

[prestonhunter]

Lea:

This is an excellent question.

Ultimately, I think the answer is going to depend on the circumstances of an individual situation, and it will depend on the precise nature of an individual client-freelancer relationship.

I HAVE run into situations like this.

My own personal tendency... which in no way represents any kind of policy for Upwork... is that I will probably not bill a client if I totally made a technical mistake with a file that lost time.

But if the problem came from their file? There is not one second of work that I wouldn't bill them for. Their file? Their problem? Then they're paying me for my time.

[vdubeau]

I agree with Preston. If the issue is because of something on my end I would never think of billing the client.