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leam-sk
Member

Should I bill when I have to redo the work because of a technical problem?

Help! I had a technical problem with the file I was modifying for a client and lost 1.30 hour of work... Should I bill them when I redo the work? A part of it? not at all?

I think the problem came from their file.

Thanks!

2 REPLIES 2
prestonhunter
Member

Lea:

 

This is an excellent question.

 

Ultimately, I think the answer is going to depend on the circumstances of an individual situation, and it will depend on the precise nature of an individual client-freelancer relationship.

 

I HAVE run into situations like this.

 

My own personal tendency... which in no way represents any kind of policy for Upwork... is that I will probably not bill a client if I totally made a technical mistake with a file that lost time.

 

But if the problem came from their file? There is not one second of work that I wouldn't bill them for. Their file? Their problem? Then they're paying me for my time.

vdubeau
Member

I agree with Preston. If the issue is because of something on my end I would never think of billing the client.

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