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Should I close contract (unrensponsive client)?

Hello everyone! 🙂


I have one question regarding one open contract since july 2016. I do not know what should I do.

Contract is inactive (for months), client is unrensponsive. I have treid to contact him, but wihout success.


My JSS was 100%, and 4 weeks ago has dropped to 96%. I think it's because of this inactive contract. If I close this contract, the client will not leave a feedback, and I'm affraid that this will affect my JSS to get worse.


What should I do?




Aleksandar, when it comes to JSS there are no guarantees, but according to Upwork only a 'pattern' of contracts without feedback will affect JSS, so if I were you I'd close that contract.

"No good deed goes unpunished." -- Clare Boothe Luce

Thank you, John! 🙂

I have several contracts that were closed with no feedback and my JSS is 98%.  Just don't close more than one or two every couple of weeks.