Apr 21, 2022 08:28:29 PM Edited Apr 21, 2022 08:31:10 PM by Kire T
Hi everyone,
I have 13 open contracts currently -- 9 of them are old but were completed & 3 of them are open and active. Only one that I haven't been paid for but that client is active still on Upwork so I could bear to leave that one open.
I have a 92% right now, so I'm concerned as to whether or not I should close the old open ones. I don't know how it affects my JSS if I mark the projects as closed and successfully completed but the clients end up not ever marking them as completed and end up leaving no feedback. What do you all think?
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Apr 21, 2022 10:36:33 PM by Petra R
You could contact those clients you believe were definitely happy and ask them (once only) if they would mind closing the contract if there is no more work for the time being. When they do, you automatically get feedback.
If you don't hear back, start closing them yourself. Contracts without feedback have NO effect on your metrics at all, but don't close all 9 at once, it just doesn't look nice when there is a big wall of "No feedback" contracts on your profile. Close one, wait until one or two contracts close with feedback, close the next one and so on.
Apr 21, 2022 08:48:42 PM by Vishal G
Hello Kire,
Yes, you. should definitely close the account. It will help you add that rating in the overall JSS calcuation. Moreover, customers can also see that you are not currently busy with many other projects. Open projects misguide them by indicating that you are currently busy.
Apr 21, 2022 10:31:47 PM by Petra R
Vishal G wrote:Yes, you. should definitely close the account.
Presumably, you mean "contracts"...
It will help you add that rating in the overall JSS calcuation.
No, it will not. Contracts that are closed without feedback have no effect on anything whatsoever at all.
Apr 21, 2022 10:36:33 PM by Petra R
You could contact those clients you believe were definitely happy and ask them (once only) if they would mind closing the contract if there is no more work for the time being. When they do, you automatically get feedback.
If you don't hear back, start closing them yourself. Contracts without feedback have NO effect on your metrics at all, but don't close all 9 at once, it just doesn't look nice when there is a big wall of "No feedback" contracts on your profile. Close one, wait until one or two contracts close with feedback, close the next one and so on.