Jul 9, 2018 08:57:24 PM by Sofiia T
My situation is. If client asked me to finish project with 3 hours of tracking time, not more, and I'm already out of time. (He set the limit of 3 hours, so time tracking just stopped, but I was doing it more 1 hour). After he reviewed the project, he wants me to change some stuff. Should I turn on the time tracking in this case? Or I just should re-do my job to satisfy him?
Jul 9, 2018 09:19:05 PM Edited Jul 9, 2018 09:20:54 PM by Prashant P
@Sofiia T wrote:My situation is. If client asked me to finish project with 3 hours of tracking time, not more, and I'm already out of time. (He set the limit of 3 hours, so time tracking just stopped, but I was doing it more 1 hour). After he reviewed the project, he wants me to change some stuff. Should I turn on the time tracking in this case? Or I just should re-do my job to satisfy him?
Well politely tell him that you have an hour more than his time of 3 hrs. New changes would require XX hrs. Would he be so considerate and increase the limit? If he is pain in the butt, just suck it up and do the changes.
If he refuses, never work with him AGAIN.
Jul 9, 2018 09:41:38 PM by Petra R
This is how I do it:
If the "changes" are due to something I am responsible for (I once completely misunderstood what the client wanted) I fix it without charge.
If it is something the client just changed their mind about and the work was impeccable, I charge.
If it's one of those 50/50 situations (I had a client make a mistake with their instructions. I noticed that something didn't make sense, but didn't contact the client to clarify) I discuss it with the client and we reach a compromise.
Jul 9, 2018 11:42:15 PM by Andrei T
Hourly projects pay for your time, not the result. As per Upwork TOS you are required to track the time spent working for the client. Otherwise you're performing free work which is a violation of TOS.
That being said, there are various situations in practice and of course you can adjust accordingly.
On an hourly project you should only do untracked work when fixing a very big mistake on your part. Mistake as in delivering a completely different thing than asked; the work taking more time than initially estimated does not fall into this category. Changes requested after delivering the work should certainly be tracked.