Solved: Should Upwork Change the Feedback System? - Page 3

Joan S · ‎07-21-2019

The biggest problem I have with Upwork is the feedback system. I would like to see them change it. My suggestions are to do away with private feedback and also do away with the 1 to 5 rating system. Both clients and freelancers could be allowed to leave written feedback that could be seen on both sides but with no numbers, which are sort of meaningless anyway. Does anyone have additional suggestions?

Michelle T · ‎07-21-2019

Joan S wrote:
Well, Tonya, I am a believer in back and forth communication between a client and a freelancer, or between an employer and an employee. I don't believe in secretiveness and where people can be exploited.

I agree. We should be adults and professionals here. Many places have feedback systems and they are abused and practically worthless. Look at Yelp, Facebook, or Google reviews. I've seen it all. I'd rather look at someone's portfolio or work history, talk to them, and maybe even try working with them and see if we are a good fit. Contracts can always be canceled. Even a person with a high JSS isn't going to get along with every client.

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Tiffany S · ‎07-21-2019

The very last thing I would want to see them change would be private feedback, which is the only client feedback that offers any value whatsoever. I'd be game for killing off the gold stars, though.

Melanie H · ‎07-22-2019

FWIW: People think that if feedback were easier on them, they'd have a better chance at landing jobs here. What some may not be considering is that this would be true of everybody. In that case, we'd all be complaining that sub-par freelancers aren't dinged on their lack of abilities even though we're better freelancers. 😄

And competition would be even fiercer, since many more freelancers would appear, on the surface, at least passably professional, whether or not they actually were.

And yes, anyone might get a review s/he considers unfair in some way. But that does mean anyone. The playing field is already leveled. Beyond that we have to kick A on projects (including communication, deadlines and quality), do our due diligence on checking out potential clients, and be selective in the clients we approach. That's all of us. So really there's no "fair" or "unfair."