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Should the power for clients to ruin a portfolio be nerfed?

Community Guru
Gina H Member Since: Aug 10, 2020
41 of 46

Nathan A wrote:


This would also be nice for freelancers who 'do' end up in a situation with a terrible client. Maybe they are not as wise as me in the beginning and cannot tell the client will be a nightmare, and instead of being 'trapped' they could cancel a contract with confidence knowing the entire rating might not be based on the final interaction. 

 


That would potentially allow people to cancel contracts for bad reasons (for example, if a better opportunity came along they could leave their client hanging), or for upwork to get more involved when it's not really their business. Its our responsibility to manage our own clientele and sometimes poor experiences and mean clients just happen.

 

That being said - if you were top rated, youd have the perk of being able to remove one feedback every 3 months. Which is an amazing perk, and why everyone is saying at the beginning you kind of need to bend over backwards to become established and earn that perk.

Ace Contributor
Nathan A Member Since: Dec 29, 2020
42 of 46

That would potentially allow people to cancel contracts for bad reasons (for example, if a better opportunity came along they could leave their client hanging), or for upwork to get more involved when it's not really their business. Its our responsibility to manage our own clientele and sometimes poor experiences and mean clients just happen.

 

That being said - if you were top rated, youd have the perk of being able to remove one feedback every 3 months. Which is an amazing perk, and why everyone is saying at the beginning you kind of need to bend over backwards to become established and earn that perk.



Sure, but any one can still leave their client hanging. I hear it from time to time from clients actually, the poor experiences they have had. But I understand your point being they would get less lashback from it, its just not like it would leave the freelancer unscathed by doing that. It would also not prolonge their future on the platform if their motto is to jump from one easier job to the next. 

I am all for protecting the clients and upwork, but I think the freelancer gets forgotten. The idea is to have more of a fail safe to protect from crappy human behavior. No additional involvement from upwork, it could be calculated automatically.


I especially think only the top rated to have the ability to remove the feedback isnt necessarily fair. I don't know how upwork used to be, but maybe it used to be more lax and lots of people got to top rated through a 'grandfathered' system. Maybe not. But I can tell you me having 1 out of 16 eligible weeks for top rated doesn't seem accurate whatsoever. That's a discussion to be had at another time tho.

 

Community Guru
Christine A Member Since: May 4, 2016
43 of 46

Nathan A wrote:

I don't know how upwork used to be, but maybe it used to be more lax and lots of people got to top rated through a 'grandfathered' system. 

 


No, it used to be more difficult - Upwork has recently made it a lot easier. Upwork themselves claim that the average freelancer here has a 4.9 star rating, so if anything, the system is far too lax now. 

Ace Contributor
Nathan A Member Since: Dec 29, 2020
44 of 46

Ehh I mean, I've been on the client side of upwork many times and I can tell you that's statistically inaccurate. 

Community Guru
Petra R Member Since: Aug 3, 2011
45 of 46

Nathan A wrote:

Ehh I mean, I've been on the client side of upwork many times and I can tell you that's statistically inaccurate. 


You're stating that based on your sample of one client account you know better than Upwork, who have the actual numbers at their fingertips? 

Ace Contributor
Nathan A Member Since: Dec 29, 2020
46 of 46

Petra R wrote:

Nathan A wrote:

Ehh I mean, I've been on the client side of upwork many times and I can tell you that's statistically inaccurate. 

It's a bold statement and I am saying from my own experience that is statistically inaccurate. Common sense alone would tell you this. But go open a job and look over 100 freelancers, you will NOT see an average of 4.9 star rating.  I imagine  most "community gurus" here don't even have an average of 4.9 stars. 


I'm sure there's a caveat somewhere like
"we did not account for freelancers that have been removed from the platform with bad reviews"
"we did not account for all freelancers"

"we did not account for jobs with no feedback" (even tho they themselves view this as a negative and ding your JSS for it)

"this is not based on current data"

 

Side note I see the community thread that linked to an upwork landing page allegedly making that claim does not mention anywhere on their landing page the average rating is 4.9, and for good reason.  They even have a "top freelancers" slideshow on the landing page, and you can see from the very few on display the average is not 4.9

 

But thats not here nor there and irrelevant to the conversation

 

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