Testimonial Email Link

[Bojan S]

Thank you for reaching out to us, Kari.

One of our team members will reach out to you directly via a support ticket to assist you with resending your request. 

[Mikita C]

Support tickets don't work anymore?

[Aleksandar D]

Hi Mikita,

Could you please let me know what issues or questions you have and I'll make sure to escalate your concern/issue to the correct department?

Thank you.

[Mikita C]

A testimonial from one of my non-Upwork clients was declined. I wanted to
escalate it and ask what I can do to prove his testimonial is valid.

[Aleksandar D]

Hi Mikita,

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Roland U]

Does anyone know how long it is normal to have to wait before a testimonial is approved by Upwork?

[Goran V]

Hi Roland,

Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process! Thank you.

[Roland U]

Hi there.

Sorry, but can you clarify? Do you mean that my testimonial will not be approved at all, or that it may not be approved for 10 days?

[Goran V]

Hi Roland,

It can take up to 10 days for the review on your testimonial to be completed, thank you.

[Roland U]

OK, great - thanks Goran. That's what I wanted to know.