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Re: Testimonial Email Link

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
601 of 858

Thank you for reaching out to us, Kari.

 

One of our team members will reach out to you directly via a support ticket to assist you with resending your request. 


~ Bojan
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mikita-cherkasau
Active Member
Mikita C Member Since: Nov 16, 2020
602 of 858

Support tickets don't work anymore?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
603 of 858

Hi Mikita,

 

Could you please let me know what issues or questions you have and I'll make sure to escalate your concern/issue to the correct department?

 

Thank you.

~ Aleksandar
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mikita-cherkasau
Active Member
Mikita C Member Since: Nov 16, 2020
604 of 858
A testimonial from one of my non-Upwork clients was declined. I wanted to
escalate it and ask what I can do to prove his testimonial is valid.
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
605 of 858

Hi Mikita,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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roland_creative
Active Member
Roland U Member Since: Nov 17, 2020
606 of 858

Does anyone know how long it is normal to have to wait before a testimonial is approved by Upwork?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
607 of 858

Hi Roland,

 

Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process! Thank you.


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roland_creative
Active Member
Roland U Member Since: Nov 17, 2020
608 of 858
Hi there.

Sorry, but can you clarify? Do you mean that my testimonial will not be approved at all, or that it may not be approved for 10 days?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
609 of 858

Hi Roland,

It can take up to 10 days for the review on your testimonial to be completed, thank you.


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roland_creative
Active Member
Roland U Member Since: Nov 17, 2020
610 of 858

OK, great - thanks Goran. That's what I wanted to know.

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