Testimonial wait time

[Roland U]

Does anyone know how long it is normal to have to wait before a testimonial is approved by Upwork?

[Goran V]

Hi Roland,

Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process! Thank you.

[Roland U]

Hi there.

Sorry, but can you clarify? Do you mean that my testimonial will not be approved at all, or that it may not be approved for 10 days?

[Goran V]

Hi Roland,

It can take up to 10 days for the review on your testimonial to be completed, thank you.

[Roland U]

OK, great - thanks Goran. That's what I wanted to know.

[Ivy V]

My client can't seem to find the link that has been sent to his LinkedIn account regarding non-upwork client testimonials.

Where can he find it? How long would it take for my client to receive the link?

Please help.

[Bojan S]

Hi Ivy,

Your client should receive the email with the request you sent to them. Feel free to reach back to us if you need any further asssitnce.

Thank you!

[Hemashree B]

I have requested a testimonial to my previous client which is outside upwork but he has not received any request for testimonial. On my account it shows awaiting for feedback.

[Nikola S]

Hi Hemashree,

Updated to correct information:

Thank you for reaching out to us. We have resent a new testimonial request to your client. Could you please check if they have received the email now? Please let us know if you need our further assistance. 

Thank you,

[Hemashree B]

There was a mistake from my side the EMAIL ID was wrong.
So what should I do now. Should I request a new testimonial or do you
suggest something else?

Thank you
Hemashree