Non-upwork client testimonial

Mikita C · Nov 16, 2020 06:40:05 AM

A testimonial from one of my non-Upwork clients was declined. I wanted to
escalate it and ask what I can do to prove his testimonial is valid.

Aleksandar D · Nov 16, 2020 07:10:18 AM

Hi Mikita,

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Roland U · Nov 17, 2020 03:15:02 AM

Does anyone know how long it is normal to have to wait before a testimonial is approved by Upwork?

Goran V · Nov 17, 2020 03:30:24 AM

Hi Roland,

Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process! Thank you.

Roland U · Nov 17, 2020 03:39:05 AM

Hi there.

Sorry, but can you clarify? Do you mean that my testimonial will not be approved at all, or that it may not be approved for 10 days?

Goran V · Nov 17, 2020 03:43:27 AM

Hi Roland,

It can take up to 10 days for the review on your testimonial to be completed, thank you.

Roland U · Nov 17, 2020 06:05:28 AM

OK, great - thanks Goran. That's what I wanted to know.

Ivy V · Nov 18, 2020 07:47:17 AM

My client can't seem to find the link that has been sent to his LinkedIn account regarding non-upwork client testimonials.

Where can he find it? How long would it take for my client to receive the link?

Please help.

Bojan S · Nov 18, 2020 10:06:58 AM

Hi Ivy,

Your client should receive the email with the request you sent to them. Feel free to reach back to us if you need any further asssitnce.

Thank you!

~ Bojan

Hemashree B · Oct 31, 2020 07:48:26 AM

I have requested a testimonial to my previous client which is outside upwork but he has not received any request for testimonial. On my account it shows awaiting for feedback.