Thanks for your question. To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Hello Team Upwork,
Your profile is approved and you can start sending proposals once you`re ready. Regarding the testimonials, this is not a mandatory feature. if you don't want to upload any testimonials, you can skip this profile section. Thank you.
I made a testimonial request to an client from outside of Upwork, as I am new to the platform and have none from upwork clients. I filled out every field, including linkedin profile, and it appears to have been sent (shows as awaiting response on profile), but the client never received it. It's a little embarrassing to ask, but did reconfirm email, they did check spam and junk folders and the request is nowhere to be found. Why might that be?
Hi Elaine Denise,
We know many freelancers have worked with clients outside of Upwork and we want to give them an opportunity to showcase that on Upwork by getting testimonials from these clients. You should be able to locate the Testimonials section on your profile.
Just to confirm, are you referring to another testimonial that your client hasn't received? If yes, please reach out to me via PM (click on my name) with your client details. Thank you.
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