Nov 9, 2019 06:59:15 AM by Wilson E
This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback?
Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together?
Solved! Go to Solution.
May 6, 2021 06:28:51 AM by Cynthia I
I am completing the client testimonial form but the client doesn't have a LinkedIn address. This will not allow me to submit the other details of the client. Please assist.
May 6, 2021 06:43:26 AM by Goran V
Hi Cynthia,
At the moment your client will need to have a Linkedin profile in order to be able to submit your testimonial. Thank you.
May 6, 2021 08:16:32 AM by Jessica L
May 7, 2021 02:29:12 AM by Ben J
Hi,
I submitted a request for a testimonial from my main client I had outside of Upwork before I joined. I used their Linkedin profile, and also one of their work email addresses. But they never recieved the request. And now it is still pending. Can I get the request removed so I can send it again?
I also sent them another request but used their gmail address but it was rejected. I am guessing because (Think) I used their gmail, not work address.
I can't send them the original request again as it just says I have already sent a request to this client.
How can I fix this?
Thank you
May 7, 2021 02:34:53 AM by Goran V
Hi Benjamin,
Our team will resend your testimonial as soon as possible and I would recommend to ask your client to check their junk and spam folders for any emails from our end.
Regarding the second one, could you please confirm if you have received any errors on your end? If yes, can you share the text of the error? Thank you.
May 7, 2021 04:16:14 AM Edited May 7, 2021 04:18:05 AM by Ben J
There's a chance I got the email wrong. Can you confirm the email? Or can I send you what the email should be?
The second request was actually rejected. There was no error. Thank you
May 7, 2021 04:20:14 AM by Goran V
Hi Benjamin,
I would like to clarify that we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client. Thank you.
May 7, 2021 04:40:55 AM by Ben J
May I ask what sufficient evidence is? The domain with email is her actual name, and linked to the linkedin account. I am not sure what more evidence could be given in this case.
Can you confirm when the original testimonial request will be resent? Thank you for your help so far.
May 7, 2021 04:44:48 AM by Goran V
Hi Benjamin,
Unfortunately, I can't share more details about our process. Regarding your first testimonial request, our team will resend it as soon as possible. Thank you.
May 11, 2021 08:08:56 AM by Ben J
Hi,
After I posted in here, I keep now receiving email responses to other people's questions. Is there a way to stop that? I have looked and I can not see how. Thank you.
May 11, 2021 09:09:15 AM by Andrea G
Hi Benjamin,
Yes, could you please click on your name at the top right-hand corner and select My Settings? You should be able to go to the Subscriptions tab and Unsubscribe from this thread.
Thanks!
May 11, 2021 03:07:35 AM Edited May 11, 2021 03:22:27 AM by Aleksandar D
I have sent out a testimonials request but the recipient has not received an email (or link request).
How can I verify IF the recipient has received the request?
Jason **Edited for Community Guidelines**
May 11, 2021 03:29:14 AM by Aleksandar D
Hi Jason,
I will look into this further and will get back to you once I have more information.
Thank you.
May 11, 2021 08:00:52 AM by Andrea G
Hi Jason,
We checked with the team and it does look like your client should've received the email already. Could you please confirm with them if they've checked their spam/junk folder in case the email was sent there?
Thanks!
May 11, 2021 08:04:53 AM by Jason S
Hello Upwork,
Can I confirm the email address please, just so I know it is correct?
Or CAN I edit the testimonial REQUEST?
Cheers
Jason Smyth
May 11, 2021 09:07:04 AM by Andrea G
Sure, Jason! Could you please click on my picture next to this post and send me a private message with your client's email address so I could check?
May 11, 2021 10:17:18 AM Edited May 11, 2021 11:50:58 AM by Andrea G
The email recipient for the testimonial should be: **Edited for Community Guidelines**
May 11, 2021 11:54:00 AM by Andrea G
Thanks, Jason. I can confirm you included the correct email address when submitting your request. Your client may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
May 11, 2021 02:41:24 PM by Andrea G
Hi Jason,
I checked with the team and the request has already been resent.
Thanks!
May 11, 2021 10:18:10 AM by Jason S
Click your picture does nothing I am afraid...
I have replied to the direct email though.
Jason S
May 11, 2021 09:59:00 PM by Shi Yun L
Hi,
I sent" request testimonial" to my client that we worked together,
but he doesn't receive it. I want to resend it to him.
But can not, upwork shows you have already sent it.
I need resend it to my client for testimonial.
Please help me with it.Thank you.
May 11, 2021 11:44:32 PM by Pradeep H
Hello Shi,
Thank you for your message. Could you ask the client to search for the words “has requested a reference” in their inbox to see if it went to their spam folder. Feel free to message us if you need further assistance.
Thank you.
Pradeep H.
May 12, 2021 10:10:53 PM by Shi Yun L
Hi Pradeep,
Thanks for your reply.
I asked my client to operate per your instruction,
but still can not find this email on testimonial.
He may delete it by careless.
Please may you allow me to resend it to my
client for testimonial. Thanks
May 13, 2021 12:47:52 AM by Ben L
Hello,
I have clients that I've worked for before joining Upwork and they're willing to provide testimonials.
Testimonial requests can't be sent twice to the same email address so if the client deletes or for any reason can't find the request then I can't send it again even if they ask me to do so.
Is there a way of deleting pending requests? Is there a way for a client to submit a testimonial just by viewing my profile?
Thanks.
May 13, 2021 01:58:16 AM by Aleksandar D
Hi Ben,
In order to leave the testimonial on your profile, the client needs to use the link that was sent in the email. Could you please send me a private message with the client's name so that I can ask the team to resend the email?
Thank you.
May 13, 2021 12:52:38 PM by Pavel V
Hi, I have sent my client (outside of upwork) request for a testimonial. Client received the email, filled out the request but I didn't received the testimonial on my profile. Is there anything I can do ?
May 13, 2021 01:56:27 PM by Andrea G
Hi Pavel,
To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information.
May 14, 2021 04:56:42 AM by Jessica L
May 14, 2021 06:56:12 AM by Aleksandar D
Hi Jessica,
To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. In this case, we may not have been able to find sufficient information. You can try requesting another from a different client.
Thank you.
May 14, 2021 06:59:19 AM by Jessica L
Did you follow up with Bojan, who had me send him the email address of the person I requested a testimonial from, or is this just a boilerplate copy-paste response that completely fails to address the situation but allows you to tick a box saying that you resolved a problem?
May 14, 2021 08:01:53 AM by Andrea G
Hi Jessica,
I checked on this further for you and can confirm the team was not able to approve the Testimonial Request you're referring to, as Aleksandar explained. I understand your disappointment, we do have tools and a system in place to review and check the validity of the testimonials. However, to better ensure the integrity of our review, we are not able to share the details of our process.
May 14, 2021 08:11:49 AM Edited May 14, 2021 08:12:26 AM by Jessica L
May 17, 2021 06:20:31 AM by Era A
Hello everybody! I am new to upwork and I wanted to add my clients testimonial to my profile. My Client is an author and has no linkedin but all the other social medias and a website, but I see that there are no other options rather than linkedin. Can somebody please tell me how do I proceed ? Thank You
May 17, 2021 06:45:27 AM by Aleksandar D
Hi Era,
In order to request a testimonial from your client, they need to have a LinkedIn profile.
Thank you.
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