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Showcase your past experience with testimonials - FEEDBACK

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1071 of 1,153

Hi Jason,

 

We checked with the team and it does look like your client should've received the email already. Could you please confirm with them if they've checked their spam/junk folder in case the email was sent there?

 

Thanks!

~Andrea
Upwork
jmshw0521
Active Member
Jason S Member Since: May 11, 2021
1072 of 1,153

Hello Upwork,

 

Can I confirm the email address please, just so I know it is correct?

 

Or CAN I edit the testimonial REQUEST?

 

Cheers

 

Jason Smyth

JASON
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1073 of 1,153

Sure, Jason! Could you please click on my picture next to this post and send me a private message with your client's email address so I could check?

~Andrea
Upwork
jmshw0521
Active Member
Jason S Member Since: May 11, 2021
1074 of 1,153

The email recipient for the testimonial should be: **Edited for Community Guidelines**

JASON
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1075 of 1,153

Thanks, Jason. I can confirm you included the correct email address when submitting your request. Your client may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.

 

~Andrea
Upwork
jmshw0521
Active Member
Jason S Member Since: May 11, 2021
1076 of 1,153
Can the request be sent again please?
JASON
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1077 of 1,153

Hi Jason,

 

I checked with the team and the request has already been resent.

 

Thanks!

~Andrea
Upwork
jmshw0521
Active Member
Jason S Member Since: May 11, 2021
1078 of 1,153

Click your picture does nothing I am afraid...

 

I have replied to the direct email though.

 

Jason S

JASON
li_shi_yun
Active Member
Shi Yun L Member Since: May 11, 2021
1079 of 1,153

Hi,

I sent" request testimonial" to my client that we worked together,

but he doesn't receive it. I want to resend it to him.

But can not, upwork shows you have already sent it.

I need resend it to my client for testimonial.

Please help me with it.Thank you.

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
1080 of 1,153

Hello Shi,

 

Thank you for your message. Could you ask the client to search for the words “has requested a reference” in their inbox to see if it went to their spam folder. Feel free to message us if you need further assistance.

 

Thank you.

Pradeep H.

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