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Showcase your past experience with testimonials - FEEDBACK

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
591 of 788

Hi Snehal,

 

I just sent you a PM. Please follow up on that message with more information regarding your concern and I'll advise you accordingly. 


~ Bojan
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Active Member
Luca F Member Since: Nov 9, 2020
592 of 788

Hello, my beautiful freelancers!

A few days ago, I've asked one of my oldest regular clients to leave me a testimonial on my UpWork profile.

He happily complied but after getting it approved, his photo is not showing. Initially, I thought the servers were updating and after a few hours it would've been displayed but nothing happened even after days.

 

It's my first time getting a testimonial on UpWork as I'm fairly new to the platform. My client assured me he had no option to upload a picture and we both assumed that his LinkedIn profile picture would've been used.

 

This is my profile: https://www.upwork.com/freelancers/~01e866190470086e03?s=1017484851352699003

 

Attached a screenshot of how his testimonial appears on my profile.

 

What can I do to make his photo appear?

Thanks!

 

**Edited for Community Guidelines**

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
593 of 788

Hi Luca,


The photo won't appear next to the testimonial. However, I'll go ahead and share this as feedback with the team for consideration.

 

Thank you.

~ Aleksandar
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Active Member
Stuart P Member Since: Nov 10, 2020
594 of 788

Hello,

I've just set up my Upwork profile, and I've contacted several people to request a testimonial.
However, the first two have come back as rejected, with the following message:

We are writing to inform you that Xxxx’s testimonial was not approved.

To ensure trust and quality of our marketplace, we can only approve testimonials from clients where we have sufficient evidence that the contact information is valid. Thank you for your understanding. You can try requesting another testimonial from a different client.

I'm rather puzzled by this, because I provided valid email addresses and LinkedIn URLs for both.

Obviously, I'm keen to add testimonials to my profile, so I hope you can help.
Thanks very much,
Best wishes,
Stuart.

Moderator
Andrea G Moderator Member Since: Jul 7, 2020
595 of 788

Hi Stuart,

 

I understand you're disappointed your testimonial request was rejected. We’re committed to doing our best to maintaing the trust and quality of our marketplace. Please know that we do have tools and a system in place to review and check the validity of testimonials. To better ensure the integrity of our review, we do not share the details of our process. 

 

Thanks!

~Andrea
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Active Member
Stuart P Member Since: Nov 10, 2020
596 of 788

Thank you for your reply.
The two testimonials were written by two people I have worked for (in different capacities), and both their work email addresses and LinkedIn profiles are genuine. I was told that the issue on both is regarding their contact information, but both are correct? I am genuinely baffled why they have been rejected.

Presumably, testimonials can be written by non-Upwork clients - that's the whole point, right?
Because I'm new to Upwork, that's why I've done this, so that people can see my previous work and have the confidence to use me based on testimonials from people I've dealt with in the past.

Can you please double-check, because something is not right here?
I filled in their work emails and LinkedIn profiles - was there something missing? Please let me know.

Best wishes,
Stuart.

Active Member
Kari S Member Since: Nov 13, 2020
597 of 788

Hello,
I need a testimonial email request resent.
The client I sent it to lost the email and the system does not show an option to have the link resent. When I tried to add her again, it said I could not.
Please resend or tell me how to send again?
Thank you!
Kari

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
598 of 788

Thank you for reaching out to us, Kari.

 

One of our team members will reach out to you directly via a support ticket to assist you with resending your request. 


~ Bojan
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Active Member
Mikita C Member Since: Nov 16, 2020
599 of 788

Support tickets don't work anymore?

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
600 of 788

Hi Mikita,

 

Could you please let me know what issues or questions you have and I'll make sure to escalate your concern/issue to the correct department?

 

Thank you.

~ Aleksandar
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