Showcase your past experience with testimonials - FEEDBACK

[elitegra]

This is a great idea that I have thought about it for some time now, a way to showcase some of our best testimonials. BUT to me this is not the right implementation, why should we ask a client for a second testimonial when they already left feedback? 

Simply let us select from our job history the testimonials we want to feature, this will also be more legitimate. Otherwise, how can some proof they actually worked together? 

[JoanneP]

Hi Mohamed,

While this feature isn’t available at this stage to everyone, freelancers included in the test will see a new Testimonials section on their profile, under their “Work history and feedback“ section.

[ivyleaguescholar]

I want to send a client a request for a testimonial, but they do not have a LinkedIn account. The problem is the UpWork form seems to require them to have one. According to the form, the LinkedIn account is for "validation."

There should certainly be a solution other than my client having to create a non-existent account on LinkedIn for this. Please help.

[AveryO]

Hi Thomas, 

I'm sorry for the inconvenience this has caused. Currently, you can only invite a client who has a LinkedIn account to leave a testimonial for you. 

If the option of adding clients outside of LinkedIn becomes available, we'll make sure to share it here in the Upwork Community.

[mohamedmosad34]

I have a pending testimonial request and none reached my client for the feedback and the request still pending, What are the problem and solutions?

[BojanS]

Hi Mohammed,

Could you please click on my name and send me a PM with more information about the testimonial you need help with. I'll check that for you and assist you accordingly.

Thank you.

[64aec1d5]

Hello Bojan,

Why does my testimonial request to **Edited for Community Guidelines** pending? He had send me a message that he had submitted his response 30 mins ago.

**Edited for Community Guidelines**

[AleksandarD]

Hi Lisl,

I checked and it seems that the testimonial you were referring to is already showing on your profile. Let us know if you need further assistance.

Thank you.

[64aec1d5]

Hello Aleksandar,

Yup. I see that now however two more testimonials got stuck. Tonie's and Colleen's.

[BojanS]

Hi Lisl,

Please allow up to 10 business days for your request to be reviewed. We apologize for the delay, but please know we are still testing and optimizing this beta feature. Thank you!

[64aec1d5]

Hello

Tonie and Colleen's testi seems to have been stuck too. See attached.

[corabel]

Cannot find a link to a testimonial request from non-Upwork client. Pls help

Thanks!

Anatoli

[BojanS]

Hi Anatoli,

While this feature isn’t available at this stage to everyone, freelancers included in the test will see a new Testimonials section on their profile, under their “Work history and feedback“ section. We've seen that some freelancers used their profile overview or portfolio section to include reviews and testimonials. You could do that, but make sure not to share any private or contact information.

Thank you!

[corabel]

Thanks!

[mshehzadm]

Hi.

I am not able to send request for testimonial. Please guide me to do so. Screen shot is attached. 

**Edited for Community Guidelines**

[AleksandarD]

Hi M SHEHZAD,

Thanks for reaching out to us. Please note that you need to add your client's LinkedIn profile as well to be able to submit a testimonial request.

Thank you.

[phodesign]

I have a lot of non-upwork clients. How they can send me feedback here on upwork? I saw that here is option but i can not find it.

[BojanS]

Hi Rade,

While this feature isn’t available at this stage to everyone, freelancers included in the test will see a new Testimonials section on their profile, under their “Work history and feedback“ section. We've seen that some freelancers used their profile overview or portfolio section to include reviews and testimonials. You could do that, but make sure not to share any private or contact information.

Thank you!

[syed-azam]

 Hi,

I am having trouble sending testimonial request to non Upwork client, it is not accepting linkedin profile and marking please review and suggest.

Thanks

Azam

**Edited for community guidelines**     

[BojanS]

Hi Syed,

It looks like you're adding a link to a LinkedIn company profile. Testimonials can only be requested from the individual's profiles.

Thank you!

[b3094aca]

Hi Bojan,

My question is related.  I have a client who offered to write a testimonial but he uses neither UpWork nor LinkedIn.  Is there a way around this?

Thanks for your help!

Bernie

[BojanS]

Hi Bernie,

Unfortunately, they need to have a LinkedIn profile. 

Thank you!

[d72c0f59]

Hi !

I would like to know where can my previous client see the link for the non upwork testimonials? Can he find it via email or linkedin? Await for your advise.

Have a good day

[JoanneP]

Hi Ivy,

While this feature isn’t available at this stage to everyone, freelancers included in the test will see a new Testimonials section on their profile, under their “Work history and feedback“ section.

[mariamtsaturyan]

Hello!
I required a testimonial from my previous client, but she has not got a message yet. How much it will take?
Thanks in advance!
Mariam

[g_vasilevski]

Hi Mariam,

Could you please reach out to me via PM (click on my name) and share more details with me about the client you`re referring to? Thank you.

[VladimirG]

Hi Mariam,

In addition to communicating with Goran, could you also please ask your client to search for the words “has requested a reference” in their inbox to see if they received the email and it might have ended up in their spam folder? Please follow up with us afterwards with an update. Thanks.

[mariamtsaturyan]

The client has checked all folders and there is nothing with these keywords either in the inbox, nor in Spam. How I understood I can't request a testimonial from the same client again. Please, fix this problem, I've written the same to Goran, but he hasn't read it yet

[mateoto11]

Hello guys. How can I request a testimonial of a client if he does not have a linkedIn account?
Thanks for the help.

[g_vasilevski]

Hi Mateo,

Unfortunately your client will need to have a LinkedIn profile in order to be able to request a testimonial. Thank you.

[colorcat3]

As I have found out by much effort—Upwork WON'T let you? Period. How they picked LinkedIn as a verification factor is beyond me. Many of our clients aren’t in that audience at all! Why eliminate all the other blue collar, non-business types from testimonials?! I hope they will reconsider their policy. Maybe the more of us that address this with them the sooner they will reconsider. If Upwork was truly being Freelancer friendly in this time of economic shut down they WOULD include that option.

[mikenicholson]

Hi - I've asked a contact for a testimonial - she has responded to Upwork but it still shows as pending and her testimonial has not appeared.

She cannot re-send as the link she received no longer works, but the system won't let me generate a new request to her as it still has her as 'pending'. How can I get out of this loop?

[BojanS]

Hi Mike,

Please allow 10 business days for your request to be reviewed. We apologize for the delay, but please know we are still testing and optimizing this beta feature.

Thank you!

[arfat-hossen]

What is that? How does it work?

Thanks, Upwork Team

[BojanS]

Thanks for your question, Arfat.

We know many freelancers have worked with clients outside of Upwork and we want to give them an opportunity to showcase that on Upwork by getting testimonials from these clients.

[ben-wenner]

Hi,

I've just joined Upwork, and two previous clients have kindly submitted testimonials for me today. However, the testimonials aren't showing up on my profile page and I haven't been notified that they've been submitted. Do you know what I can do?

Thanks!

Ben

[robin_hyman]

Give it 24 hours.

[ben-wenner]

OK, thanks. Will do!

Ben

[djac91]

Hello,

Two of my clients have submitted testimonials on my profile. But the status shows that the request is pending. It's been a couple of days since submission and it hasn't been verified yet. Why does it take so long? It used to be verfied within a day in the past.

[g_vasilevski]

Hi Deepu,

While we are excited to share that the feature is proving to be very popular unfortunately we've received so many requests that it's taking us a while to review each one. As a result, please allow 10 business days for your request to be reviewed. We apologize for the delay, but please know we are still testing and optimizing this beta feature. Thanks!

[kaul-sakshi]

Hi!

My previous employer and 2 ex-colleagues have sent their recommendation for me for Upwork. And none of the three are verified. Can anyone help me understand why? Here is the link to my profile: https://www.upwork.com/o/profiles/users/~01583ae41191dfda02/

Thanks xx