Showing offline even if I am logged into my account

[jacob_grig]

Hi,

When I login to my Upwork account, it shows me offline. The icon does not become green in the messages, even if I am online. It is already 2 weeks showing me offline. 

Could you help me, please?

[tinker_bell3 · Accepted solution]

Hi Hakob,

Please log in to your Upwork account and update your status by clicking on the down arrow found on the upper-right corner next to your name and profile picture. A box will appear that will show you the option to do this. Kindly click 'Online'. Let us know if you need further assistance on this. We're here to help.

[jacob_grig]

Hi Joanne,

Thanks much. It works.

[tajuualy]

Hi Joanne,
I am having the same trouble, I have changed it to online but still, it shows offline. I don't see the green dot showing online. Can you please fix that for me?

Thank you in advance.

[egaruth]

Hi Tajdar,

Thank you for reaching out to us. Could you please clear your cache and cookies or log in with another browser? If the issue persists please share a screenshot from your end and we will be happy to assist you further. 

[3ec6e87f]

I'm Facing the same problem in my account 

[egaruth]

Hi Ehsanul,

Thank you for reaching out to us. I checked but I could not replicate the issue you experience. Could you please clear your cache and cookies or log in with another browser? 

Let us know if the issue persists.

[06764bd6]

Hi, I am having the same issue.

But when i login from my laptop, it shows online on "mobile app", when i close the upwork tab on laptop, it shows offline on " mobile app".

Why online option only works with laptop/computer?

[759e32fa]

Hi Zain,

Thank you for reaching out to us. Please know that your status on the desktop browser will also reflect on your mobile app. Could you please check if you're online via laptop/computer, toggle the online status on and off, and once you confirm that you're online, kindly check your mobile app status? If the online status isn't reflected, please let us know and provide screenshots of both so we can investigate.

[f00a28b8]

Hi, 

My Upwork profile job posting time is not showing correctly. When I see a job on my mobile phone it shows a different time but when I saw on the laptop it always shows"job posted 12 hours ago"

Please help me.

[pradeephele]

Hi Haris,

Thank you for your message. You can find the most recent jobs on the 'Most Recent' tab of your job feed. Feel free to message us if you need further assistance.

Thank you,

Pradeep

[mohamed-abdulazi]

Hi everyone,

I am having the same problem even when I select the online option it changes to invisible automatically.

[djondinium]

Hi Mohamed,

I checked and it seems that your status is already set to 'Online'. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.

Thank you.

[mohamed-abdulazi]

Thank you Aleksandar.

The problem is solved.

Mohamed.

[bazid_k]

I'm also facing the same issue.

[luiggi_rosado]

Hi Basit,

I checked and it looks like your status is already set to 'Online'. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.

Thank you.

[78e9a560]

But My status is online but the green light is not showing in my profile.

[andregutierrez22]

Hi Arik,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

[78e9a560]

But My status is online but the green light is not showing in my profile.

[g_vasilevski]

Hi Arik,

Please try to clear your cache and cookies or log in via another browser to view your status. Thank you.

[ali_rubaid]

Hi everyone,



I am having the same problem even when I select the online option it is still not working.

[bstojadinovic]

Hi Rubaid,

When you select that option, a green circle will show next to your picture in Messages and in Freelancer search as long as you're logged in and actively using one of the site's pages.

Thank you!

[farahanwar01]

I am facing same problem. I have selected online then I even cleared all cache and I even used another browser but I am still facing same problem. It still says 'You are currently working offline'.

[djondinium]

Hi Farah,

I checked but couldn't replicate the issue you are describing. Could you please send us a screenshot of the notification so that we can take a look?

Thank you.

[farahanwar01]

This error is showing in proposal section. Please have a look at the screenshot.

[bstojadinovic]

Hi Farah,

I've checked this for you and confirmed that the warning that you're experiencing is not related to the platform. It is an indicator that you had an internet connection issue at that moment. If that issue still persists, please check with your Internet Service Provider.

Should you have any other questions, feel free to reach back to us.

Thank you!

[seyijay]

Have upgraded to freelancer plus, but Upwork doesn’t make me always online?

[petra_r]

---

Oluseyi O wrote:
Have upgraded to freelancer plus, but Upwork doesn’t make me always online?

---

Why would it? Upgrading to Plus has absolutely nothing to do with showing online.

You can choose whether you show online (when you actually are) by clicking on your profile picture on the top right of your profile and then switching the visibility.

[seyijay]

Ok... but what does it mean to be discoverable in this https://support.upwork.com/hc/en-us/articles/211062888-Freelancer-Plus

[petra_r]

---

Oluseyi O wrote:
Ok... but what does it mean to be discoverable in this https://support.upwork.com/hc/en-us/articles/211062888-Freelancer-Plus

---

That means your profile won't be set to private if you don't earn any money for 2 years or more. 

[6f2794f0]

Hi.

My upwork is showing me offline when I'm logged in. And it happens every few days. 

[pradeephele]

Hi Mohammad,

Thank you for your message. I checked and I am unable to replicate the same issue. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

[11d00982]

I'm also facing the same problem please, it's been worrying me for a period now. I want this rectified please

[pradeephele]

Hi Hezekiah,

Thank you for your message. I checked and I am unable to replicate the same issue. You may want to try clearing Cookies and Cache on your browser or using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

[mhdlh]

I am facing the same issue when I check my profile, public view, the circle isn't green!

[812dd08c]

Hi Lahlooh,

Thank you for reporting this here. I'll have your report reviewed by our team and I will surely keep this thread updated with more details whenever I receive a response. For the time being, can you please try clearing your cache and cookies or use a different browser? Let me know if the issue persists.