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Showing offline even if I am logged into my account

jacob_grig
Active Member
Hakob G Member Since: Jun 30, 2017
1 of 18

Hi,

When I login to my Upwork account, it shows me offline. The icon does not become green in the messages, even if I am online. It is already 2 weeks showing me offline. 

Could you help me, please?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
BEST ANSWER
2 of 18

Hi Hakob,

 

Please log in to your Upwork account and update your status by clicking on the down arrow found on the upper-right corner next to your name and profile picture. A box will appear that will show you the option to do this. Kindly click 'Online'. Let us know if you need further assistance on this. We're here to help.

 

image.png


-Joanne
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jacob_grig
Active Member
Hakob G Member Since: Jun 30, 2017
3 of 18

Hi Joanne,

 

Thanks much. It works.

mohamed-abdulazi
Active Member
Mohamed A Member Since: May 15, 2019
4 of 18

Hi everyone,

 

I am having the same problem even when I select the online option it changes to invisible automatically.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
5 of 18

Hi Mohamed,

 

I checked and it seems that your status is already set to 'Online'. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.

 

Thank you.

~ Aleksandar
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mohamed-abdulazi
Active Member
Mohamed A Member Since: May 15, 2019
6 of 18
Thank you Aleksandar.

The problem is solved.

Mohamed.
bazid_k
Active Member
Basit R Member Since: Jul 2, 2020
7 of 18

I'm also facing the same issue.

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
8 of 18

Hi Basit,

 

I checked and it looks like your status is already set to 'Online'. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.

 

Thank you.

~ Luiggi

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ali_rubaid
Active Member
Rubaid A Member Since: Jul 3, 2019
9 of 18
Hi everyone,



I am having the same problem even when I select the online option it is still not working.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 18

Hi Rubaid,

 

When you select that option, a green circle will show next to your picture in Messages and in Freelancer search as long as you're logged in and actively using one of the site's pages.

 

Thank you!


~ Bojan
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