Signed in as Undefined

[devsulaiman3]

Hi Dear fellows

Today i just open my laptop and i tried to open tracker but the tracker was not opening. When i click on the icon of upwork tracker and i open settings section to logout my self, it says `Logged in as Undefined Undefined`.

Kindly help me with that.

Thanks

[g_vasilevski]

Hi Muhammad,

Please try reinstalling your Desktop app. If you're still experiencing any problems after this, please share a screenshot from your end with me. Thank you.

[devsulaiman3]

Hi And thanks for the response.
I did everything. I deleted the app and restart my laptop. Then i re-install that tracker but still same issue.

[g_vasilevski]

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with the Desktop app. Thank you.

[devsulaiman3]

Thank you. I wish he could reach me as soon as possible 

[devsulaiman3]

Hi There!
Well you support team member is asking for log files but there is no option for files selection under Support and Feed back section.

How can i send my log files to him?

[g_vasilevski]

Hi Muhammad,

Please follow up directly on your ticket with any additional questions you may have and our team will assist you further. Thank you.

[devsulaiman3 · Accepted solution]

I solved that by myself.

I deleted all the upwork files under this ~/Library/Application\ Support/Upwork{,.bak} path (for mac users only).
when re-start the tracker it starts working fine for me

I hope this will help other as well.