Site crashed when sending a proposal

[c500ed9d]

I went to send a proposal and when I submitted the site crashed saying Cloudflare was down. My card was charged (see screenshot), but the offer didn't send. I was trying to hire

**Edited for community guidelines**

for this job https://www.upwork.com/ab/applicants/1400796485029675008/applicants. I need this cleared up ASAP!

[JoanneP]

Hi Derek,

I checked and it looks like the freelancer has already accepted the offer. You can check by logging in to your account and going here. You may want to try using a different browser or clear your cache and cookies. Please let us know if you need further assistance. 

[c500ed9d · Accepted solution]

I was able to go back through my history and force send the page that previously crash which then sent out the offer.  I apoligize for now closing out the forum after I found the workaround.

My piece of feedback is that I understand why you have a robust helpdesk and chatbot to help limit tickets coming in, but it was incredibly frustrating that I couldn't find a way to reach a human for an issue that had virtually no help for a niche issue. No phone, direct chat, or even a way to submit a direct ticket. I'm currently vetting out a $20-30k project and this experience is making me second guess whether I should use upwork to facilitate that contract.

[JoanneP]

Hi Derek,

Thanks for confirming and for your feedback. I'll definitely share this with the rest of the team. 

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