You may try different solutions but if the contractor's Internet link sucks, and if his country's Internet infrastructure sucks, I guess there won't be miracles.
Some countries are great because labor force is very affordable. Then, service sucks for various reasons. But it's very affordable, and at the end of the day you get what you paid for.
@Isaac S wrote:
Maybe the VOIP call goes through so many junky connections on its way to him?
This is the crux of the problem.
@Isaac S wrote:
Maybe a direct phone line would be better - should I get him a US number somehow?
Not to be pedantic, but the freelancer doesn't live in the U.S. Any connection solution is going to pass through software switching and be transmitted over the same submarine cable as generic freeware off the internet.
The connection issue isn't unique to your freelancer or the small business arena. How many stories are floating around about someone placing a call to a Fortune 500 company with overseas customer service and ending up with an unintelligble connection?
You're probably right. I really appreciate your input. I'll keep looking for a slightly better solution, but maybe I'll have to give up and find someone somewhere else to answer calls.
If I was going to spend money on the issue, I would make arrangements for the freelancer to get a GOOD, high-quality headset. Although it won't fix service outages, static, and packet loss, an excellent mic will usually fix volume issues.
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