So why upwork choose client.

[balakshii-vladis]

I'm going to discribe one situation that finished wasn't happy for me.

Last 1.5 month I worked with one client via upwork, I was your first freelancer on the platform.

So here couple weeks ago she proposed me start new project with her, I was forced to give up to refuse for personal reasons and in this momment she close our contract with 4.5 stars.

"I was comfused because she said me complements everyday".

Then in several next days she asked me again to make the new project for her, It was refused.

And what do I have now? One week ago she sent a disput to upwork about my job she said that my job has a log of bugs and she can't use it. I was confused again because Recently I've not  heard any similar things from her.

Okay as a conclusion I have request from disput support to propose any partial refunds for her.

And now I bring to questions why the support choose the client side without any reason?

[petra_r]

It was an hourly contract, wasn’t it?

When was it ended?

For hourly contracts, the client can only dispute based on the work diary, not on the deliverables, and only for the previous week.

[vladag · Accepted solution]

Hi Vladislav,

I'm sorry about the outcome of your contract. I don't have an insight into the contract details and terms, and we can't discuss dispute case specifics in the Community. However, I can clarify that the option our agent mentioned is in line with our internal guidelines and as they stated, it's in your discretion if you'd like to issue a partial refund in order to resolve the issue.

We are impartial when it comes to managing disputes and do have a structured process in place for mediating contract issues. Please refer to our agent's most recent message, continue following up on your open ticket and make sure to respond to their question so our team could proceed and conclude mediation for your contract.