ahsan-debika
Member

Some clinets don't give 5.00 feedback

Today I got finished a good contract of $25. My role was to find the CEO's contact information of 25 lafge compnaies. I had finished the job within 30/45 minutes. After sending report to clinet he checked and confirmed me that my information was 100% correct, he could not find a single wrong information. Then he paid me and put me 4.90 feedback.

 

While I asked him about that he replied me "I never give 5.00 feedback to any freelancer"

 

What a joke ?

ACCEPTED SOLUTION

Krisztina, although the author's post had some mistakes, he confirmed his client acknowledged his work was 100% accurate. 

 

If my client wanted some artwork which didn't involve any form of writing; do you think he'd care about my grammar or spelling? As long as communication is understandable, there isn't a problem.

 

  • Skills – 20% 
  • Quality – 20% 
  • Availability – 15% 
  • Deadlines – 15% 
  • Communication – 15% 
  • Cooperation – 15%

 

View solution in original post

26 REPLIES 26
anne_ginger
Member

I don't see anything wrong with it. Anything above 4.7 is very good in my opinion and people should stop asking for perfect 5 every time. Sure I got 5.0 average now but I got a 4.7 and a 4.9 in the past and I'm fine with them. If your average is above 4.7-4.8 your stars look perfect 5s anyway plus not all clients look at perfect profiles favourably. 



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To Dianne:-

May I know why I shouldn’t claim 5.00 feedback? Whats wrong? I gave him 100% correct information.

kugrin
Member

I think you need to be super careful with feedback questions as it could be interpreted as bargaining. I agree with Dianne, a 4.9 is fine. I understand this is a forum and you might pay less attention to typos than you would in a message to your client, but if this your general style of typing, you're lucky you got a 4.9.

Krisztina, although the author's post had some mistakes, he confirmed his client acknowledged his work was 100% accurate. 

 

If my client wanted some artwork which didn't involve any form of writing; do you think he'd care about my grammar or spelling? As long as communication is understandable, there isn't a problem.

 

  • Skills – 20% 
  • Quality – 20% 
  • Availability – 15% 
  • Deadlines – 15% 
  • Communication – 15% 
  • Cooperation – 15%

 

Hi Krisztina, while I was typing the post, I was very upset about that. I am sorry for the mistakes.

 

Thanks

I rarely give 5.0, only when something has been an unbelievable good experience. Some projects do not allow you to deliver a WOW experience. You should feel very pleased that he gave you an extremely good mark. 

 

Someone who did work for me recently was young and made a few mistake and I felt very annoyed that she was still expecting a 5.0 feedback. You should never have an expectancy for a 5.0 but just see how the client feels. There are no standard guidelines on how someone should score, so don't expect a client to feel the same as you with a 5.0 score. I save 5.0 for when something exceptional has happened, not for perfect work.

 

Well done on your 4.9 !!

Hi Aristos, Thanks for your comments but one thing you should think that you are giving less than 5 while you are having/facing bad experience or mistakes. But I confirmed that my information was 100% correct. So why I should accept that?

While I  absolutely agree that no one is entitled to 5 star feedback, if he performed his job great , in a timely manner and if the client himself confirmed that results are 100% correct, I don't see the reason why he should get 4.90, no matter how simple was his job. You are not grading the complexity of the job, you are grading freelancer's performance.

 

If the client has a policy to never give 5,  even for the performance that indeed deserves 5 , he should state that in his job ad. (And see how many freelancers will apply!)

 

To the poster-I sympathize with you, but just get over it , because there is really nothing you can do about this and you will encounter people like this from time to time.

You cannot demand that he gives you a feedback that you think you deserve because that would be considered extortion. Just move on from this and in the future check client's history before you accept the job-it can give you a lot of clues.

 

I always check a client's history if possible. If I see that the client has never given perfect feedback or that a lot of their feedback to freelancers is negative, I hesitate to apply to that job.

 

Maybe the client just had a lot of bad luck with freelancers but it also makes me think that the client might be difficult to work with.

 

That said, there's not much you can do and 4.9 is still very good. I know it can be a blow to lose that perfect 5 but don't worry about it. Most people don't expect perfect scores all the time.

 

In fact, some clients have posted here that they are suspicious of perfect scores because they think the freelancer has simply refunded money to get rid of any bad feedback.

 

 

"There are no standard guidelines on how someone should score"

 

This is a basic guideline:

 

  • Skills – 20% 
  • Quality – 20% 
  • Availability – 15% 
  • Deadlines – 15% 
  • Communication – 15% 
  • Cooperation – 15%

I also want to add, I think 'attitude' should be a factor, too.

 

Let me give you an example:

 

Lyam, input these 5 items into the this table for me. I need it to by 22:00. I need you on Skype throughout the task and to communicate with me every hour regarding your progress.

 

So, I do the job:

 

I input all 5 items - skill, check

There's no mistakes - quality, check

I was available as stated - availability, check

I got it done by 21:30 - deadlines, check

I communicated every hour - communication, check

I did what was asked - cooperation, check

 

The way I see it, that's deserving of a 5 star. 

 

"I save 5.0 for when something exceptional has happened, not for perfect work"

 

Perfect work doesn't deserve 5 stars...

 

If I so happen to apply for a job of yours, please decline. I wouldn't want to get 3/5 for a typo. 

Thanks for this perspective Aristos.

anne_ginger
Member

Hi Sheikh,

 

I never said anything about you not deserving 5. I said I see nothing wrong with a 4.9. The other sentence are obviously general statements and not directed at you (unless your name is 'people').. The obsession with the perfect 5.0 which a lof of people badger clients for is very unprofessional and comes off as extortion. Again, this is a general statement unless your nickname is 'people'.

 

By the way, congratulations on a 4.9. It still means you did great. 

 

Oh and one time a freelancer did a great job for one of my projects but on PM, he said he will be expecting nothing less than 5 and came off very arrogant and demanding. I ended up not giving him a 5.0 but a 4.7 although I usually give 5s because of him mentioning several times on emails that he always expects 5 stars. It affected our communication because half of his messages are about that and his feedback expectations. I'm not sure if that happened to you too but really, getting a 4.9 from someone who never gives 5 is a great feat.

 

Maybe next time you can be more careful in picking clients. I usually avoid people who never ever gives 5, freelancers and clients alike and those people who has a history of leaving poor comments or no comment at all in the feedback section, but that's just me.



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anne_ginger
Member

I don't see a 4.9 in the OP's profile. Gee I hope he did not refund it just because it's not 5 stars.


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Looks like it

junelle
Member

i truly sympathize with you, i find it totally unreasonable when a client does not give perfect ratings and use the excuase that "I never give 5.00 feedback to any freelancer" - i mean, why would anyone be so miserly with feedback especially with such a simple job which was done on time and without issues?

 

so, i was wondering: where exactly did he give a less than 5 stars?

 

that could answer your question, and it may not - who knows what a client thinks these days, especially as they're given the upper hand around here. but i would take Natasa's advice and just get over it. i wouldn't consider a 4.90 a low rating, at least not enough to really affect your profile and your chances of landing other gigs.

"If you don't like something, change it. If you can't change it, change your attitude. Don't complain." - Maya Angelou
Try harder, or care less.

Quote - Junelle: i truly sympathize with you, i find it totally unreasonable when a client does not give perfect ratings and use the excuase that "I never give 5.00 feedback to any freelancer" - i mean, why would anyone be so miserly with feedback especially with such a simple job which was done on time and without issues?

 

Me too, I totally sympathize with him. I always make sure to check client’s work history and if I see they have a history of never given 5 stars I don’t apply.

 

Quote: where exactly did he give a less than 5 stars?

 

I'm also curious to know.

anne_ginger
Member

Well if he refunded it, looks like he is simply enabling the client to never ever give 5 and get free work. I truly hope the OP didn't refund and the 4.9 is just taking some time to appear on his profile.



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t-hall
Member

Seems 5 star has become the standard for a 'satisfactory' job done, anything less and people begin to assume something went wrong. I've been very fortunate with my feedback to date, some due to strong relationships built with the client, other times due to going above and beyond.



For example, with smaller jobs I sometimes like to throw the client a bone. That bone used to be a very comprehensive SEO analysis of not only their own website, but their main competitors. This would have cost them $1000 easy by itself. Because it's just automated software that runs the analysis, I'd turn it on when I went to bed and throw it in as a bonus for some clients.



It's that sort of behavior that lands people 5 stars and great comments.



4.9 is really good for doing a good job in a short time - as asked. 5.0 should be saved for the moments we as freelancers take the project a step further on our own accord, and unexpectedly present the client with more bang for their buck.



You can add extra value in many different ways, just be creative. Why not right? It's nothing more than simply being a decent person and helping one small entrepreneur out, the same as they are helping support your freelance entrepreneurial endeavors.

 

 

Anyways... my 2 cents. 5 stars SHOULD be for more than a job done as expected.

Quote: "5.0 should be saved for the moments we as freelancers take the project a step further on our own accord..."   "I've been very fortunate with my feedback to date, some due to strong relationships built with the client, other times due to going above and beyond..."

 

And then this:

 

"It's just automated software that runs the analysis, I'd turn it on when I went to bed...."

 

Above and beyond?

 

Not in my book.

 

Examples of what you would consider above and beyond?

I agree with Tony - it's above and beyond...they didn't ask for it, and it's a bonus for them. The fact that it didn't take too much out of Tony is irrelevant - he's using his software and knows how to use it.

 

Another example: I specialise in high-end academic articles, and I've started in throwing in doi''s (digital object identifiers - fixed Web addresses for articles) in the reference list, as they're gradually becoming the standard in today's online world. They're optional but a bonus, and some would be frightened by the concept of finding them, but it only takes a few seconds per reference using the right Web resource. The point is not that it takes a few seconds, but that I know how to do it. Same as Tony knows how to do his analysis.

 

So at the end of a job it may take me an extra ten minutes, but the kudos (in the proper sense of the word Smiley Tongue)  I get from that is massive to me, and may make the difference between a 4.8 and a 5 - or a glowing comment instead of a grunt. (It's also  a nice fuzzy feeling in helping someone out  as well, but hey...)

 

Bottom line...there may be a price on what you do...but what you know is priceless.

 

(Edit - Junelle - apologies, I'm not being rude - the mad robot stuck me up here above you, even though you replied to Tony's comment before I did..Hey ho...)

Yes, Stephen but it is not about you or Tony here.

 

It is about this poor fellow who does basic entry-level job where all he does is copy-pasting. What he should do to go above and beyond? Deliver 150 records instead of 100 in order to go above and beyond?( Moreover, for 5 USD or whatever silly amount he is paid  ..)  Or maybe he should make an  Excel table in fancy purple color to get a feedback that he deserves at the first place, by the mere fact that he did his job perfectly?

Or we should just make a standard  that all copy-pasting jobs are worth just 4.60-4.80 because they are simple and people don't go above and beyond? 

 

Enough from me on this topic.

 

Good point, well made. 'night...

"(Edit - Junelle - apologies, I'm not being rude - the mad robot stuck me up here above you, even though you replied to Tony's comment before I did..Hey ho...)"

 

actually, Stephen, i have no idea what you're talking about. i guess because i have my forum settings put on "oldest to newest". no harm done.Smiley Very Happy

"If you don't like something, change it. If you can't change it, change your attitude. Don't complain." - Maya Angelou
Try harder, or care less.

the thing is, Tony, the client told the freelancer his excuse for not giving a 5 was because he NEVER does. so even with that "extra value" it really wouldn't have made a difference.

"If you don't like something, change it. If you can't change it, change your attitude. Don't complain." - Maya Angelou
Try harder, or care less.
debika_rani
Member

Hi Sheikh, I am sorry to hear that. I am not a recruiter in oDesk but Elance. As recriter, I have met you in Elance and I wondered with your working speed. You are too fast to work and 100% accurate.

 

As a recriter, I think you should get 5.00 feedback from this contract because we always try to get the best contract who will do his/her duty with sincere. And as you writen, you have finished the project within a very short time.

 

*** Your client should give you 100% positive comment and 5.00 feedback.  Don't be upset because some client like to damage freelancers. I don't know what they get from this.

 

Don't be worry. Best of luck for next time