Once I left the agency, I wrote to all customers with a request to close contracts and leave feedback, but only 2 out of 9 contracts were closed with positive feedback, the remaining customers, two with different projects and one with five projects didn't get in touch during the month and couldn't close the contract. At the end of the month, I closed all the contracts for which my work was completed with a good feedback about the customers, without thinking that this could affect my JSS.
All messages with customers is in the my Upwork's chat.
https://support.upwork.com/hc/en-us/articles/115006097327#improve I read in this article that contracts without feeback, but with earned money may not adversely affect JSS and not be taken into JSS in statistics.
Then why my JSS fell from 100% to 82%, then increased to 83% and now fell to 79%?
Thanks for your reply.
So, Upwork can't do something with my JSS if I'll provide all proofs that I completed work successufully, but my clients just ignored my request to close contract?
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More