I tried all the steps dsicribed in your post. 3 different browers, different PCs, MACs. Deactivated Firewall, Adblocker, cleared Cache and Cookies.
Still the same issue. Cannot upload the profile pic.
I haven't been able to upload or change my portfolio images for about a week now. Their "help" is useless. Someone will email you to say they need to investigate further and then never gets back to you. Clearly this is a site-wide issue and not the end users issue. None of my images are anything other than .jpgs that are smaller than 5MB. They should upload with no problem.
This is incredibly frustrating and should not be happening. How hard can this possibly be to fix??
We apologize for the delay in answering your request. We have followed-up with the team about your concern. They will review your ticket and reach out to you directly with an update. Thank you for your patience.
I get the message "Sorry, something went wrong. We were unable to upload your image".
This is seriously still an issue? No explanation for why i can't upload a simple profile picture when I'm doing everything as instructed? Maybe Upwork can afford to hire a developer on Upwork to fix this basic issue?
I just checked your account and your profile picture is present under your Accounts menu > Settings > My Info.
May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.
Let us know if the issue persists.
Thanks, I had tried multiple browser and asking users to do that or clear their cache and cookies in 2019 is indicative of a problem on your end.
I resolved the issue by uploading the same photo to LinkedIn, downloading back from LinkedIn and trying that photo with Upwork. It worked when I did that. Also indicative of a glitch on your end.
I'm surprised that a successful company that is literally a hub for thousands of developers doesn't have higher standards for their own platform.