Sorry for the trouble you had. I see here that you already sent an email about this issue. Someone form our team will respond to assist you further. Thank you for your patience.
I have been unable to submit any proposals for a number of days now. I did submit a ticket on this, and the issue has been elevated to the next level, whatever that means, and support will not give me any idea of when they'll be able to get to it. I have researched the problem within this forum, and followed the steps recommended to someone else who was having the same problem at some point last year, but still no luck.
I've attached an image that shows the error message I get when I try to submit a bid, and I'm hoping someone here might be able to help me get to the bottom of this.
Thanks in advance for any help.
Paul A. Parks
Our Support team is still working to resolve the issue that is affecting your account and preventing you from sending proposals. We understand how inconvenient this is and are working to resolve this as soon as possible, you can also expect to receive an update directly via the open ticket regarding this concern. Thanks!
Hi Elizabeth Ann,
I'm sorry to hear that you are having trouble submitting your proposal. I see that you already have ticket for this issue. Someone from the team will update your ticket and assist you directly. Thank you for your patience.
There can be various reasons why the proposals weren't saved, such as the client closing the jobs or making it private. Unfortunately, unless the proposals are recorded on Proposals page or Connects History, we can't check or restore them. Feel free to submit new proposals.