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Specialized Profiles Not Deleting Bug

Active Member
Rashid M Member Since: Aug 8, 2019
1 of 6

Hi,

 

I have created a specialized Profile which i want to remove later but on delete it says it has deleted specialized profile but on refresh page it is showing again. It seems bug at you end.

Active Member
Chintan J Member Since: Feb 14, 2017
2 of 6

open Ticket in help and support in the technical department they will sure help with it .

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 6

Hi Rashid,

 

I'm sorry for the inconvenience this caused. May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Let us know if the issue persists.

 

Thank you.

 

~ Bojan
Untitled
Active Member
Alexander B Member Since: Aug 22, 2019
4 of 6

I have the same issue:

1) in Chrome, try to delete specialized profile

2) refresh page

expected - specialized profile is deleted 

axctual - specialized profile reappears on refresh

3) log into Safari

4) try to delete specialized profile 

5) refresh page

same as above, profile reappears 

6) clear cache 

7) delete specialized profile 

8) refresh page

same as above, profile still reappears

So I simply cannot delete my specialized profile.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 6

Hi Alexander,

 

We'll have one of our agents reach out to you directly via support ticket to assist you with removing your Specialized Profile.

 

Thank you!

~ Bojan
Untitled
Active Member
Alexander B Member Since: Aug 22, 2019
6 of 6

Thanks Bojan!

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