Specialized customer support team?

[jeffspeaks]

I recently qualified for "Rising Talent" status and I certainly appreciate the bonus Connects that were provided. However, I am wondering what is meant by "Access to chat and ticket support from a specialized customer support team" that is listed as one of several advantages of the RT program. How can I access that? Thanks

[JoanneP]

Hi Jeff, 

The specialized customer support team is assigned in handling concerns specifically for Rising Talent and Top Rated freelancers. To reach out to them, you will need to create a support ticket and that will be assigned to the specialized customer support team so that they can assist you with any concerns you may have. 

[jeffspeaks]

Thank you for the prompt reply. I have yet to find the correct buttons to create a “support ticket”, hence my use of the forums and community. Can you offer details on how to create such a ticket?