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Specialized customer support team?

jeffspeaks
Active Member
Jeff J Member Since: Apr 24, 2020
1 of 3

I recently qualified for "Rising Talent" status and I certainly appreciate the bonus Connects that were provided. However, I am wondering what is meant by "Access to chat and ticket support from a specialized customer support team" that is listed as one of several advantages of the RT program. How can I access that? Thanks

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 3

Hi Jeff, 

 

The specialized customer support team is assigned in handling concerns specifically for Rising Talent and Top Rated freelancers. To reach out to them, you will need to create a support ticket and that will be assigned to the specialized customer support team so that they can assist you with any concerns you may have. 

~ Joanne
Upwork
jeffspeaks
Active Member
Jeff J Member Since: Apr 24, 2020
3 of 3

Thank you for the prompt reply. I have yet to find the correct buttons to create a “support ticket”, hence my use of the forums and community. Can you offer details on how to create such a ticket?

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