I think it's time for the CEO to tell us what is going on, what is being done to fix issues, and what they will be doing in the future to prevent this from happening again.
At the very least he owes freelancers and clients an explanation.
Ugh...I was a victim of that, too. Hope the second time isn't the charm.
I have started looking more seriously outside of Upwork...however, still work with my current clients. I don't intend to put all "my eggs in one basket," especially with the addition of the flawed Job Success Score.
My biggest problem recently is I've gotten errors saying the site is offline.
We'll see what happens...
In a professional company, a responsible CEO would have fronted long ago with a heartfelt apology, an explanation as to the problem/s and a run down on what they are doing to address it.
The deafening silence speaks volumes about what they think of their clients and contractors whose livelihoods are being affected by these ongoing and worsening problems.
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