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b5c2c536
Community Member

Still My Upwork account had been suspended

more than 1 day ago, I received an email from Upwork Help to verify my identity via document as part of Upwork's continuing commitment to keeping their Marketplace safe for both clients and freelancers, they are implementing a quality review of all accounts.

I followed their directions and uploaded my ID document and they said they would reply within 24 hours.

But about 30 hours passed after that and my account still has been put on hold(suspended)

Is there anyone to help this solved?

Sincerely

ACCEPTED SOLUTION
AleksandarD
Community Manager
Community Manager

Hi ALPER,

 

Thanks for reaching out to us. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Upwork

View solution in original post

6 REPLIES 6
AleksandarD
Community Manager
Community Manager

Hi ALPER,

 

Thanks for reaching out to us. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Upwork

Thank you for your kind reply.

I will wait.

I hope it will be resolved asap.

I am losing my jobs and clients due to that.

 

Dear Alexandar

You told me I would receive the reply very soon  on the open ticket, but after that, more than 1 day passed and i heard nothing from him.

Also my account still is suspended.

I am losing jobs and clients.

This is very hard time for me.

And i sent messages but Keem does not reply to me.

I hope you to help me to solve this asap.

Sincerely

Hi Alper,

 

I checked your account, and it looks like your suspension has already been lifted. I can also see that you have already corresponded with one of our agents. Let us know if you need further assistance. Thank you!

~ Joanne
Upwork
b5c2c536
Community Member

Thank you for your concern!

My account is not resumed and i can continue working!

thanks again

Another person called **Edited for Community Guidelines**replied to me that my account has been resumed.

I can continue working.

Thanks for all efforts!

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