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Still shows Action required link after completing video chat

Active Member
Muhammad Ilyas A Member Since: Dec 8, 2018
1 of 9

I have done identity verification video call with Upwork 24 hours ago. But still it shows a link on my account that shows "you must complete your identity verification video call with Upwork". I'm confused because still not able to submit proposal. Does any one knwo how long they will hold my account?

Appreciate any information, thanks!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
2 of 9

Hi Muhammad,

 

I'll go ahead and check this with the team, and I will get back to you once I have more information. 

UPDATE: Hi Muhammad, please expect the team to reach out to you within 24-48 hours for more information about your account.


-Avery
Untitled
Active Member
Ramon C Member Since: Jul 1, 2019
3 of 9

Same issue here.

 

Please check my account as well.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 9

Hi Ramon, 

I checked your account and can see that the team is yet to do a further review after the video verification. Once everything has been reviewed, the team will reach out to you through an email with more information about your account. 


-Avery
Untitled
Active Member
Iliass S Member Since: Jun 24, 2019
5 of 9

I had a video verification chat with **Edited for community guidelines** several hours ago and I did good job.

 

Weird thing is still Action Required message exists on my job feed page and still account is on hold.

 

As you can see, all my requests are solved already. Should I take a Video call again?

 

It looks so weird. Anyone can help me?

 

**Edited for community guidelines**

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 9

Hi Iliass,

 

We appreciate you completing your verification process. Please allow time for our team to carefully investigate all facts provided during this process and once they do they will reach out to you with more details.

 

Thank you for patience!

~ Bojan
Untitled
Active Member
Iliass S Member Since: Jun 24, 2019
7 of 9

Hi Bojan,

 

Thank you for reaching out.

 

You mean I don't need to take any other action and just wait for the result?

 

Actually those 'Solved' badges made me confused.

 

Ok. Then could you please check the information asap and let me know the result shortly?

 

Regards,

Iliass.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 9

Hi Iliass,

 

I followed up with our team regarding your request. You will be notified within 24-48 hours about your account status.

 

Thank you for your patience.

~ Bojan
Untitled
Active Member
Iliass S Member Since: Jun 24, 2019
9 of 9

Okay.

 

Thank you for your update, Bojan.

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