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arsen-kylnyk
Community Member

Stole my account

My account was stolen and the email address was changed and I cannot enter it, I have all the proofs that it is mine. What should I do?

13 REPLIES 13
cyrielo911
Community Member

First thing is to reach out to support with these details especially the timeline at which your account was tampered with.

How can I contact customer support?

Hi Arsen, 


You can send me the email address of the account you are referring to so that I can look into it. Please send it to me through a private message. 


~ Avery
Upwork

Hi!!!!!!! someone stole my account, using this link you can find my previous account which was hacked.

**Edited for community guidelines**
But now it isn't visible. Could you please check is it closed or not. If it isn't closed please close my account.
I have all the proofs that it is mine, if you want we can talk via skype, or I can send you my documents e.t.c.

Hi Ruslan,

 

Because you think your account was compromised we'll escalate it to our account security team for further investigation. Please allow time for our team to complete the process and update you via email regarding this concern. Thank you.

~ Bojan
Upwork

Hi, again
I want to clarify that the account was not exactly stolen from me, but it
was created by someone using my personal data (name, photo, etc.). I titled
my message Stole my account because I couldn't understand how to create new
topic, I just found this one.
Please resolve it ASAP because I don't want my personal data to be used by
someone else except me!

If you want we can talk via skype, I can send you my personal documents or
anything you need to prove that it is me.

Hi Ruslan,

 

Please click on my name and send me a PM with the profile URL of the account you`re referring. Our team will investigate it further and proper actions will be taken, thank you.

~ Goran
Upwork


Ruslan K wrote:
Hi, again
I want to clarify that the account was not exactly stolen from me, but it
was created by someone using my personal data (name, photo, etc.). I titled
my message Stole my account because I couldn't understand how to create new
topic, I just found this one.
Please resolve it ASAP because I don't want my personal data to be used by
someone else except me!

If you want we can talk via skype, I can send you my personal documents or
anything you need to prove that it is me.

___________________________

 

Ruslan,

 

It's difficult, but try not to panic and follow the advice you have been given by two moderators in this thread - send them all the details you can think of and they will try and sort it for you.

 

Presumably this person took the data from your existing Upwork account and created another account in your name?  

 

 


 

Hi, Nichola!
I created this account which I use currently just few days ago because I couldn't connect with Customer Support.
I think my personal data was used from my Linkedin **Edited for Community Guidelines**
Thank you I will follow the instructions of moderator.

Hello, 
my Friends account stolen and email changed he is not able to login, this is the email, he is ready to have a video call which approve he is the owner, 
please help him

**Edited for Community Guidelines**

g_vasilevski
Retired Team Member
Retired Team Member

Hi Mohamed,

 

I just reached out to you via PM with more details regarding your friend account, thank you.

~ Goran
Upwork
3a6ab052
Community Member

Hi Avery,

I need your help please some stole my account and changed the password. I can get access so please help me

I have all avidence that it's my account 

Hi Natasha,

 

Thank you for reporting this to us. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep

Upwork
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