Stop/Suspend subscription

[#1]

I tried to discontinue subscription but there does not seem anyway out, please fix this.

[#2]

Hi Rajesh,

Thanks for reaching out. Please go to his page, and click on "Change Plan." You'll see the option to switch to the basic plan.

[#3]

Hello Annie

I stil could not locate the page that you mentioned (Membership Plans). Could you please add the link for the same.

Thanks 

Rahesh

[#4]

Hi Rajesh,

You can access your Membership plans from the Settings page > Membership & Connects tab. Click the 'Change Plan' button and then hit the 'Switch to Basic' button as seen on the screenshot shared in AJ's response.

- Pradeep

[#5]

Hello Pradeep 

Thanks for the link,  I tried however I am getting below error 

We are in process of subscription renewals and upgrades are not possible during that period. Please come back later

[#6]

Hi Rajesh,

Thank you for following up and sharing an error message. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

You have to cancel it atleast one day ahead of the renewal date.