Stop/Suspend subscription

[6f83f834]

I tried to discontinue subscription but there does not seem anyway out, please fix this.

[759e32fa]

Hi Rajesh,

Thanks for reaching out. Please go to his page, and click on "Change Plan." You'll see the option to switch to the basic plan.

[6f83f834]

Hello Annie

I stil could not locate the page that you mentioned (Membership Plans). Could you please add the link for the same.

Thanks 

Rahesh

[pradeephele]

Hi Rajesh,

You can access your Membership plans from the Settings page > Membership & Connects tab. Click the 'Change Plan' button and then hit the 'Switch to Basic' button as seen on the screenshot shared in AJ's response.

- Pradeep

[6f83f834]

Hello Pradeep 

Thanks for the link,  I tried however I am getting below error 

We are in process of subscription renewals and upgrades are not possible during that period. Please come back later

[egaruth]

Hi Rajesh,

Thank you for following up and sharing an error message. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[dataextract]

You have to cancel it atleast one day ahead of the renewal date.