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a60935f0
Community Member

Stop an ACH or change payment method

Didn't realize my bank transfer was going to be another 5 business days. 

Just started the ACH at midnight, realized there is another transfer option listed (Why on earth does it not push you in this direction when adding a bank account????) But you need to register your debit card instead of back info. 

 

Which I've never seen in my life and perform instant transfers all the time with no delay.

 

I had to wait 5 days for my payment to clear because it's a new account and now I'm stuck waiting longer. Two things that could have been handled better on Upworks side. 

 

So here I am posting in the community because I've already requested support after going through the chat hoops, received a support email and nothing else, that was 9 hours ago.

Shame since UPwork just made over $200 off me but it's like I'm begging for free support.

 

Well by the time they respond it will be far to late to stop the ACH so this is just informational for anyone else.

 

Do the smallest job you can for like a $1 so you don't have surprises later. At least then your only waiting on 85 cents... 

 

For the chat you have to keep typing nonsense over and over until you can put in an actual support request. 

NO HUMANS ON THE CHAT couldn't find any other contact methods. 

 

 

 

1 REPLY 1
egaruth
Moderator
Moderator

Hi David,

 

I am sorry you're experiencing issues contacting support. Our customer support team is creating a personalized experience to better assist all Upwork platform users via the chatbot. The more you interact with the chatbot, the more custom responses you’ll receive.
A quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner in the Upwork Help. You will be asked what type of account you need help with and to describe your issue or questions. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot. If you have some general questions about using Upwork or are looking for advice, feel free to post here in the Community.
 
Additionally, I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 
~ Nikola
Upwork
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