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Active Member
Natasha H Member Since: Jun 14, 2019
1 of 11

Hello ! The client paid the first part of the work, now the money (pending)! He opened the next milestone, but today I decided not to work with him, and he closed the contract and demanded a refund! I can not understand what kind of money I must return, if at the close of the contract he will be returned the money! Or does he want to take the money for the first stage, which I am waiting for? Help me understand this .... please

I am new therefore I haven't quite figured it out yet ! 

 

 

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 11

Natasha H wrote:

 He opened the next milestone, but today I decided not to work with him, and he closed the contract and demanded a refund!


He wants the funds for the second milestone which are in escrow.

Active Member
Natasha H Member Since: Jun 14, 2019
3 of 11

Ie I do not see this money? And he will not take money from me which is now in the waiting part for the first part?
I don't quite understand the escrow

Community Guru
Petra R Member Since: Aug 3, 2011
4 of 11

You see it on the contract where it will say "return requested"

 

Active Member
Natasha H Member Since: Jun 14, 2019
5 of 11

I worry that now I will return the money for the first stage, which stand in expectation

Active Member
Natasha H Member Since: Jun 14, 2019
6 of 11

This stage was not released, the money was in the working process, and when I closed the contract, I understand that they returned to him automatically

Community Guru
Petra R Member Since: Aug 3, 2011
7 of 11

Natasha H wrote:

This stage was not released, the money was in the working process, and when I closed the contract, I understand that they returned to him automatically


You now say you ended the contract?

In your first post you said the client did!

 


Natasha H wrote earlier:

......and he closed the contract...


When the client closes the contract, it triggers a request to return the funds in Escrow which you can either approve or dispute.

 

If the request has options to either agree or dispute, the money in question is the money in Escrow, not the money that was released.

 

Community Guru
Pat M Member Since: Jun 18, 2016
8 of 11

Natasha, this link to "escrow" within Help and Support should assist you in understanding various situations regarding escrow.

 

  https://support.upwork.com/hc/en-us/search?utf8=%E2%9C%93&query=escrow

 

 

Active Member
Natasha H Member Since: Jun 14, 2019
9 of 11

I wrote incorrectly ! The client has closed the contract! We were on the second milestone and the money was on stage work in progress ! 

I only have the amount waiting for the first stage!
I received a letter in the mail:
Contract details
Amount in Escrow $ 250.00 (Return requested)
Amount Paid $ 300.00
Amount Agreed $ 500.00
Why I do not see this amount (which is in escrow) in my report?

This stage was not released, the money was in the working process, and when he closed the contract, I understand that they returned to him automatically ! Or at the time of closing the money is on some other account? which I do not see
In general, I do not understand how I should return the money to him from the second milestone if they did not enter! Or what should I do?
Or they return to him automatically?

Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
10 of 11

Natasha H wrote:

Amount in Escrow $ 250.00 (Return requested)
Amount Paid $ 300.00
Amount Agreed $ 500.00
Why I do not see this amount (which is in escrow) in my report?

 


Just approve the request you had.

The second milestone was funded.


"Amount in Escrow $ 250.00 (Return requested)"

 

So the client wants those $ 250 back from Escrow. Simply approve the request!

 

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