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Re: Submit a Proposal button is disabled in my account

Active Member
Oliver T Member Since: Apr 19, 2019
1 of 9

Hi Upwork Team, 

 

When I am about to apply for a job I noticed that the "Submit a Proposal" button is not enabled.SubmitAProposal_button_disabled.png

And also, I cannot update my profile ID picture. I hope it will be enabled soon.

Thanks in advance.

 

Oliver

Community Guru
Riri A Member Since: Jul 21, 2018
2 of 9

Hi Oliver,

 

I checked your account and can see that the team has emailed you and requested to complete the video-chat verification dated 12-19-2017. Please check this page to know the steps you should take to complete your verification. Let me know if you need further guidance. 

~ Riri
Active Member
Oliver T Member Since: Apr 19, 2019
BEST ANSWER
3 of 9

Hi Riri,

 

Thank you for the response. 

I followed the link and it redirected me to this link - https://support.upwork.com/hc/en-us/articles/360001041367-Video-Verification

 

In there, it says: 

To complete the required video call

  • Make sure you have a working webcam and microphone 
  • Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity." 

However, I could not find where the link of "Action required" displayed

 

This is the only the message I always see in my account:

 

Financial transactions for **edited for Community Guidelines**  have been limited. Please check your email for additional information or contact customer support.

 

And when I clicked the "contact customer support", the only choice there is to chat with the support bot.

 

Please help

 

Thanks,

 

Oliver

 

Active Member
Oliver T Member Since: Apr 19, 2019
4 of 9

Hi Riri,

 

I was able to communicate with the agent and my account will be activated back in 15 minutes.

 

Thanks,

 

Oliver

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 9

Happy to know that this has been resolved, Oliver. Please let us know if there's anything else we can help you with. 


-Avery
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Active Member
Lilit G Member Since: May 7, 2018
6 of 9

Hi. My name is Lilit I have problem with << Submit a Proposal button is disabled in my account>> Can You help me please. 
this is my profile link

 https://www.upwork.com/o/profiles/users/_~01e8cfad627d883b10/

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 9

Hi Lilit,

 

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your concern! 

~ Bojan
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Active Member
Muhammad F Member Since: Sep 25, 2019
8 of 9

Please resolve this issue and guide me step by step if required any action from my side.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 9

Hi Muhammad,

 

Your profile is under review. Please allow 24 to 48 hours for the review to be completed and our team will reach out to you with the results. Thank you.


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