Thank you for the response.
I followed the link and it redirected me to this link - https://support.upwork.com/hc/en-us/articles/360001041367-Video-Verification
In there, it says:
To complete the required video call
- Make sure you have a working webcam and microphone
- Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity."
However, I could not find where the link of "Action required" displayed
This is the only the message I always see in my account:
And when I clicked the "contact customer support", the only choice there is to chat with the support bot.
Hi. My name is Lilit I have problem with << Submit a Proposal button is disabled in my account>> Can You help me please.
this is my profile link
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your concern!