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Submit a Proposal button is disabled in my account
Apr 19, 2019 05:40:22 PM by Oliver T
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Apr 19, 2019 05:40:22 PM by Oliver T
Hi Upwork Team,
When I am about to apply for a job I noticed that the "Submit a Proposal" button is not enabled.
And also, I cannot update my profile ID picture. I hope it will be enabled soon.
Thanks in advance.
Oliver
Solved! Go to Solution.
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Apr 19, 2019 06:01:13 PM by Riri A
Hi Oliver,
I checked your account and can see that the team has emailed you and requested to complete the video-chat verification dated 12-19-2017. Please check this page to know the steps you should take to complete your verification. Let me know if you need further guidance.
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Apr 21, 2019 07:55:08 PM Edited Apr 21, 2019 09:53:31 PM by Avery O
Hi Riri,
Thank you for the response.
I followed the link and it redirected me to this link - https://support.upwork.com/hc/en-us/articles/360001041367-Video-Verification
In there, it says:
To complete the required video call
- Make sure you have a working webcam and microphone
- Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity."
However, I could not find where the link of "Action required" displayed
This is the only the message I always see in my account:
Financial transactions for **edited for Community Guidelines** have been limited. Please check your email for additional information or contact customer support.
And when I clicked the "contact customer support", the only choice there is to chat with the support bot.
Please help
Thanks,
Oliver
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Aug 23, 2019 08:00:34 AM by Lilit G
Hi. My name is Lilit I have problem with << Submit a Proposal button is disabled in my account>> Can You help me please.
this is my profile link
https://www.upwork.com/o/profiles/users/_~01e8cfad627d883b10/
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Sep 25, 2019 01:08:08 AM by Muhammad F
Please resolve this issue and guide me step by step if required any action from my side.
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