Submit a Proposal button is disabled in my account

[Oliver T]

Hi Upwork Team, 

When I am about to apply for a job I noticed that the "Submit a Proposal" button is not enabled.

And also, I cannot update my profile ID picture. I hope it will be enabled soon.

Thanks in advance.

Oliver

[Riri A]

Hi Oliver,

I checked your account and can see that the team has emailed you and requested to complete the video-chat verification dated 12-19-2017. Please check this page to know the steps you should take to complete your verification. Let me know if you need further guidance. 

[Oliver T · Accepted solution]

Hi Riri,

Thank you for the response. 

I followed the link and it redirected me to this link - https://support.upwork.com/hc/en-us/articles/360001041367-Video-Verification

In there, it says: 

To complete the required video call

• Make sure you have a working webcam and microphone 
• Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity." 

However, I could not find where the link of "Action required" displayed

This is the only the message I always see in my account:

Financial transactions for **edited for Community Guidelines**  have been limited. Please check your email for additional information or contact customer support.

And when I clicked the "contact customer support", the only choice there is to chat with the support bot.

Please help

Thanks,

Oliver

[Oliver T]

Hi Riri,

I was able to communicate with the agent and my account will be activated back in 15 minutes.

Thanks,

Oliver

[Avery O]

Happy to know that this has been resolved, Oliver. Please let us know if there's anything else we can help you with. 

[Lilit G]

Hi. My name is Lilit I have problem with << Submit a Proposal button is disabled in my account>> Can You help me please. 
this is my profile link

 https://www.upwork.com/o/profiles/users/_~01e8cfad627d883b10/

[Bojan S]

Hi Lilit,

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your concern! 

[Muhammad F]

Please resolve this issue and guide me step by step if required any action from my side.

[Goran V]

Hi Muhammad,

Your profile is under review. Please allow 24 to 48 hours for the review to be completed and our team will reach out to you with the results. Thank you.