Thank you for the response.
I followed the link and it redirected me to this link - https://support.upwork.com/hc/en-us/articles/360001041367-Video-Verification
In there, it says:
To complete the required video call
- Make sure you have a working webcam and microphone
- Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity."
However, I could not find where the link of "Action required" displayed
This is the only the message I always see in my account:
And when I clicked the "contact customer support", the only choice there is to chat with the support bot.