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Submit a Proposal button is disabled in my account

Active Member
Oliver T Member Since: Apr 19, 2019
1 of 5

Hi Upwork Team, 

 

When I am about to apply for a job I noticed that the "Submit a Proposal" button is not enabled.SubmitAProposal_button_disabled.png

And also, I cannot update my profile ID picture. I hope it will be enabled soon.

Thanks in advance.

 

Oliver

Moderator
Riri A Moderator Member Since: Jul 21, 2018
2 of 5

Hi Oliver,

 

I checked your account and can see that the team has emailed you and requested to complete the video-chat verification dated 12-19-2017. Please check this page to know the steps you should take to complete your verification. Let me know if you need further guidance. 

~ Riri
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Active Member
Oliver T Member Since: Apr 19, 2019
BEST ANSWER
3 of 5

Hi Riri,

 

Thank you for the response. 

I followed the link and it redirected me to this link - https://support.upwork.com/hc/en-us/articles/360001041367-Video-Verification

 

In there, it says: 

To complete the required video call

  • Make sure you have a working webcam and microphone 
  • Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity." 

However, I could not find where the link of "Action required" displayed

 

This is the only the message I always see in my account:

 

Financial transactions for **edited for Community Guidelines**  have been limited. Please check your email for additional information or contact customer support.

 

And when I clicked the "contact customer support", the only choice there is to chat with the support bot.

 

Please help

 

Thanks,

 

Oliver

 

Active Member
Oliver T Member Since: Apr 19, 2019
4 of 5

Hi Riri,

 

I was able to communicate with the agent and my account will be activated back in 15 minutes.

 

Thanks,

 

Oliver

Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 5

Happy to know that this has been resolved, Oliver. Please let us know if there's anything else we can help you with. 


-Avery
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