Submit a Proposal button is disabled in my account

[Oliver T]

Hi Upwork Team, 

When I am about to apply for a job I noticed that the "Submit a Proposal" button is not enabled.

And also, I cannot update my profile ID picture. I hope it will be enabled soon.

Thanks in advance.

Oliver

[Riri A]

Hi Oliver,

I checked your account and can see that the team has emailed you and requested to complete the video-chat verification dated 12-19-2017. Please check this page to know the steps you should take to complete your verification. Let me know if you need further guidance. 

[Oliver T · Accepted solution]

Hi Riri,

Thank you for the response. 

I followed the link and it redirected me to this link - https://support.upwork.com/hc/en-us/articles/360001041367-Video-Verification

In there, it says: 

To complete the required video call

• Make sure you have a working webcam and microphone 
• Click on the link in the "Action required" message shown on your account, or the email entitled "Action Required: Please Verify Your Identity." 

However, I could not find where the link of "Action required" displayed

This is the only the message I always see in my account:

Financial transactions for **edited for Community Guidelines**  have been limited. Please check your email for additional information or contact customer support.

And when I clicked the "contact customer support", the only choice there is to chat with the support bot.

Please help

Thanks,

Oliver

[Oliver T]

Hi Riri,

I was able to communicate with the agent and my account will be activated back in 15 minutes.

Thanks,

Oliver

[Avery O]

Happy to know that this has been resolved, Oliver. Please let us know if there's anything else we can help you with.