I can see that our team had send out a full detail explanation to you via ticket. Please respond back to ur team on your ticket that you can find it on this Link. You can address questions on the ticket if any, or let me know if you need further help.
Thanks for the quick reply, I have no idea when I have received any ticket and when I click on "here" link it takes me to "How can I help you page" and before loading the page it completely, it redirects me to my the freelancer home page where we search for jobs. So please let me know what to do now. I will really appreciate you Co operation
You should be on Upwork Help Center page, and at the top right corner there is My Request button. We will resend the ticket again and you will have a notification on your email as well if you can`t find it.
If you have some kind of error, please take a screenshot and send me a PM with details about your browser and action taken.