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24148604
Community Member

Submitting Support ticket - how?

Hi, 
I can't seem to open a support ticket. How do I do this? The chat box isn't able to help me with my query. 
Thanks! 

1 REPLY 1
db801079
Community Member

Hi Victoria,

With my experience, I advise that you take a look at your Upwork's Home page, and click on the ? icon and choose Help and Support:

Screenshot 2023-10-18 at 12.42.36.png

Another way is posting in this Community stating your issue (which you are doing and which might take longer in my opinion) and Upwork moderators will pass by and help escalate your issue to the relevant team.

Hope it helps and cheers,

Kieu.

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