Solved! Go to Solution.
Looks like someone gave you a bad private feedback, Although most of them wrote a great public one about your work. Unfortunately you can`t do anything about the past, You have to focus on the future. Try to get jobs and deliver great service to higher your JSS.
That must be such a pain! I find the JSS can be confusing. I just recently had to fix completely incompetent work which a top rated freelancer with 99% JSS had done. They had terrible feedback from a few months ago, but it doesn't seem to have affected their current JSS. So it's a shame that the system has tripped up someone who genuinely wants to do the work well. Perhaps you could try lowering your hourly rate to get a few new jobs and get the JSS back up? I know 50$/h is not expensive for a skilled freelancer, but there are so many clients on here with very low budgets and so many cheap freelancers. I've been on here for two years and am still charging less than I should, but working on it gradually. You could also try moving the anime picture on your profile, since it might be considered "adult content". I wouldn't mind if I were a client, but since Upwork doesn't allow it, and since it's a bit risqué, you might want to choose another picture as the cover. Just a thought.
Learn more about our awesome Community member Lisa!Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More
Beginning Your Freelancing Journey on UpworkLearn More