I just had three orders from upwork of which one client was long term client. He kept adding more and more milestones. And there was no job score as other two were simple orders. Finally I ask him to end job give me review and start a new job if he feels like. He agreed and so, now i have 5 stars review on all three jobs but my success score is 75%. Why? The formula is unclear
There are many factors involved in determining the JSS.
Use the link Vladimir has provided.
Basically, the formula used is
JSS = (successful contract outcomes - negative contract outcomes) / total outcomes
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