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Sucess score and 5 star review rating

fiza555
Active Member
Fizza F Member Since: May 6, 2016
1 of 4

I just had three orders from upwork of which one client was long term client. He kept adding more and more milestones. And there was no job score as other two were simple orders. Finally I ask him to end job give me review and start a new job if he feels like. He agreed and so, now i have 5 stars review on all three jobs but my success score is 75%. Why? The formula is unclear

ravi_iitian
Community Guru
Ravindra B Member Since: Sep 27, 2015
2 of 4

Hi Fizza,

 

Perhaps the private feedback on one or more jobs was not perfect.

"Certa bonum certamen"
vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
3 of 4

Hi Fizza,

 

Please note that in addition to public feedback, clients also leave private ratings for freelancers, which are also included in the Job Success Score's calculation. Please check this Help article for more information.

Untitled
ravi_iitian
Community Guru
Ravindra B Member Since: Sep 27, 2015
4 of 4

Fizza,

 

There are many factors involved in determining the JSS.

 

Use the link Vladimir has provided.

 

Basically, the formula used is

 

JSS = (successful contract outcomes - negative contract outcomes) / total outcomes

"Certa bonum certamen"
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