Showing results for 
Search instead for 
Did you mean: 

Suddenly profile & stats are all bugged

Active Member
Laxmi A Member Since: Jul 26, 2018
51 of 316

Same here. JSS is gone from my profile..

Active Member
Raphael Q Member Since: Nov 8, 2018
52 of 316

Hi, thanks for your attention.


As I described on subject, my JSS, Earnings and Jobs are suddenly disappeared. 

If I switch to "My Stats" page, JSS is showing correctly and it is 100%

And also when I bid on jobs, the state of this filter, "Job Success: 90%" is unchecked as well.

This is accident.

and one more thing.

I finished hourly job yesterday and logged 10 hours on the job.

But it is not added to totoal working hours on my profile (I checked this before happening above issue).

I'd like you to check the above issues, I faced and solve them.


Thanks for your time


Ace Contributor
Mary-Helen R Member Since: Oct 9, 2018
53 of 316

My job score and 'expert level' are also not showing. Perhaps we need to give Upwork a little tiime to straighten itself out?

Active Member
Krzysztof K Member Since: Dec 11, 2017
54 of 316

I have the same issue here, my job score was also 94% and now it has disappeared. Also my total earnings dropped from 600+ to 100+.

Active Member
Shams A Member Since: Dec 26, 2018
55 of 316

same here. Smiley Sad but if I visit my profile as a guest then everything shows correctly. Does anyone know when will it get fixed?

Ace Contributor
Bev C Member Since: Jan 2, 2018
56 of 316

All my profile stats have dropped and my JSS has disappeared although it still shows top rated.


If I want to submit a proposal for a job that requires 90% JSS I get the red exclamation "You do not meet this qualification".


There must be some technical problem.


Ace Contributor
Bev C Member Since: Jan 2, 2018
57 of 316

Weird! If I click my profile from the community forum all stats are correct.


If I log into my profile all the stats are substantially lower than what they actually are.


Not sure what client's see for the proposal I put in a few minutes ago?


Ace Contributor
Junaid A Member Since: Oct 18, 2018
58 of 316



how can you see a profile from community forum?


Please expedite





Active Member
Ilona B Member Since: Jun 7, 2018
59 of 316

Lost the rating scale! Rating is not displayed at all. JSS is not visible from both my page and user page. What could be the reason?



Active Member
Vadim L Member Since: Mar 11, 2017
60 of 316

Same issue:

  •  No JSS;
  •  -$4k total earnings;
  • long-term clients tab is down by 30%;
  • incorrect amount of hours worked and jobs;

Hope they fix it soon!


UPD: TR badge also disappeared!